Ryann Christian Provido
Client Relations Manager
Bulakan, Bulacan
Summary
Dynamic Client Relationship Manager with 15 years' experience in fintech and customer service roles for Business Process Outsourcing organizations. Driving top-quality client experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Client Relationship Manager
VXI
Quezon City
05.2016 - 09.2023
- Responsible for Contract Review and Negotiation
- Manage revenue through regular billing reviews and education
- Lead business reviews to keep the client and internal stakeholders updated about current performance and revenue
- Lead client initiated projects and ensure completion with optimum results
- Team Member development through coaching and feedback
- Analyzing data to create meaningful recommendations for process changes and improvement.
- Risk and Incident Management
- Responsible for managing events like Client and Stakeholder visits
Subject Matter Expert
Sutherland Global Services
Taguig
09.2009 - 06.2015
- Designed and prepared technical reports, studies, and related documentation.
- Improved user productivity and efficiency through system training and support.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Addressed customer escalations and incidents
- Facilitate team learning for performance improvement
Customer Service Representative
TeleTech Sta. Rosa
Sta. Rosa, Laguna
06.2008 - 09.2009
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor Of Arts In Hotel And Restaurant Services -
Bulacan State University
Malolos, Bulacan 06.2000 - 03.2003
Skills
Client satisfaction-driven
Relationship cultivation and retention
Up-selling and cross-selling techniques
Team leadership and collaboration
Interpersonal and client communications
Business development and planning
Event Management
Contract Review and Negotiotiation
Revenue Analysis
Timeline
Client Relationship Manager
VXI
05.2016 - 09.2023
Subject Matter Expert
Sutherland Global Services
09.2009 - 06.2015
Customer Service Representative
TeleTech Sta. Rosa
06.2008 - 09.2009
Bachelor Of Arts In Hotel And Restaurant Services -
Bulacan State University
06.2000 - 03.2003