RYANN LANDICHO BALBA
Stateroom Attendant
Alfonso
Summary
Stateroom Attendant maintaining cabin readiness, guest amenities, and clean and sanitize cabins, alleyways, and pantries on a cruise ship. Manages linen runs, trolley preparation, inventory checks, and trouble reports for rooms needing immediate repair. Supports hotel standards through steady housekeeping service and follow-up on guest-room issues.
Overview
3
3
Certifications
26
26
years of professional experience
Work History
Stateroom Attendant
CF SHARP CREW MANAGEMENT INC. NORWEIGAN CRUISE LINE
04.2016 - 07.2026
- To maintain a high standards of cleanliness within the cabins and alleyways allocated.
- Pick up towels and linen from the linen room first thing in the morning and in the evening. Prepare trolley for service.
- Make sure to give best service, ensure all cabins are supplied with adequate amenities to meet hotel standards such as tissues, toiletries and stationary.
- Keeps working areas tidy at all times, as well as lockers, working equipment and pantries.
- Prepares trouble reports for guest rooms that need immediate repair and makes follow up.
- Make inventories when required.
- Housekeeping Utility Supervisor
- Submit reports and inventories as required and instructed by the Executive Housekeeper.
- Conducts daily briefing with utilities for new instructions and follow-ups.
- Checks that proper tools and cleaning supplies are available.
- Maintains logbook to record daily activities and significant events. Perform duties common to all supervisors.
- Galley Boy
- Clearance of cutlery and utensils after breakfast.
- Polish cutlery and utensils.
- Wash cups, glasses and glassware.
- Perform other duties as and when assigned by management
Cabin Steward
MAGSAYSAY MARITIME CORP.
06.2005 - 01.2014
- To maintain a high standards of cleanliness within the cabins and alleyways allocated.
- Pick up towels and linen from the linen room first thing in the morning and in the evening. Prepare trolley for service.
- Make sure to give best service, ensure all cabins are supplied with adequate amenities to meet hotel standards such as tissues, toiletries and stationary.
- Keeps working areas tidy at all times, as well as lockers, working equipment and pantries.
- Prepares trouble reports for guest rooms that need immediate repair and makes follow up.
- Make inventories when required.
- Housekeeping Utility Supervisor
- Submit reports and inventories as required and instructed by the Executive Housekeeper.
- Conducts daily briefing with utilities for new instructions and follow-ups.
- Checks that proper tools and cleaning supplies are available.
- Maintains logbook to record daily activities and significant events. Perform duties common to all supervisors.
- Galley Boy
- Clearance of cutlery and utensils after breakfast.
- Polish cutlery and utensils.
- Wash cups, glasses and glassware.
- Perform other duties as and when assigned by management
Galley Boy
KGJS
09.2002 - 07.2004
- Preparing food.
- Keep inventory of beverages and food items to be kept at the store.
- Maintaining cleanliness.
- Preparing dining hall services.
- Maintaining galley equipment and utensils.
- Performs other duties as maybe assigned.
Front Office Department
Picnic Grove
01.2004 - 02.2004
- Assist guest in ocular visit.
- Meets and exceed customers and team member expectations.
- Conducts guest check-ins and checkout.
- Maintains complete and accurate information about Tagaytay in particular and the Philippines in general.
Housekeeping Supervisor
SUNRISE HOLIDAY MANSION
09.2000 - 09.2001
- Assigned and handled the position of Front Office Assistant then was promoted and assigned to handles the position as Housekeeping Supervisor.
- Directs supervises and coordinates the activities of room attendants engaged in cleaning up and arranging the guest rooms.
- Assigns room attendants to their duties inspect work and ensure that prescribed standards of cleanliness are met.
- Makes a thorough inspection of all rooms, hallways pantries, linens and guest supply closets, elevator, ashtrays and window panels in his or her assigned floors.
- Examine rooms to determine need for repair and makes appropriate recommendations to the Executive Housekeeper on rooms to be put out of order.
- Maintains disciplines and enforces company policies.
- Front Office Assistant
- Ensures that rooms have been prepared for the incoming guests.
- Ensures that guests are taken to their rooms by the bell service staff.
- Receives incoming mails, fax messages, parcels, etc. and ensures that guests are informed through sending of a notification form to the guest rooms.
- Attends to guests with monetary transactions.
- Coordinate to all concerned departments regarding tentative and confirmed bookings for functions.
- Handle guest needs by giving exact information regarding hotel services and facilities.
Education
Bachelors Degree - Foreign Service
Lyceum of the Philippines
01-1999
Skills
Microsoft applications
Logbook maintenance
Inventory control
Trouble report submission
Supervisor briefing coordination
Guest room inspection
Housekeeping supervision
Cabin cleanliness standards
Amenity replenishment
Guest service support
Additional Information
Passport # : P8823390A
US Visa # : 20252599810034
Seaman’s Book : A0101297
Certification
Crowd Management & Safety Training For Personnel Providing Direct Service To Passengers
Timeline
Stateroom Attendant
CF SHARP CREW MANAGEMENT INC. NORWEIGAN CRUISE LINE
04.2016 - 07.2026
Cabin Steward
MAGSAYSAY MARITIME CORP.
06.2005 - 01.2014
Front Office Department
Picnic Grove
01.2004 - 02.2004
Galley Boy
KGJS
09.2002 - 07.2004
Housekeeping Supervisor
SUNRISE HOLIDAY MANSION
09.2000 - 09.2001
Bachelors Degree - Foreign Service
Lyceum of the Philippines
ON THE JOB TRAINING
Front Office Department Picnic Grove Tagaytay City Jan. 13 – Feb. 14, 2004
SEMINARS ATTENDED
- Basic Shipboard Food Service Management February. 25 – 27, 2002
- Competency for Messman April 30, 2002
- Personal Safety and Social Responsibility June 23, 2002
- Basic Safety Training June 23, 2002
- Shore Based Firefighting July 02, 2002
- Tanker Courses (GTF-Special Training/Advance) July 11, 2002
- Free Fall Lifeboat Familiarization August 6, 2002
- Basic Safety Training and Instruction September 12, 2002
- Crowd Management, Passenger Safety and Safety Training for Personal Providing Direct Services to Passengers in Passenger Spaces June 8 – 9, 2005
- Nomination Employee of the Month January 2006
- Housekeeping Sanitation Training May 19, 2006
- Microbiology May 19, 2006
- Customer Care Open Learning Programme May 7, 2007
- Safe Handling Techniques and Back Care July 24, 2007
- Analog Audio System 1 for Live Sound Technicians October 24 – 26, 2022 Equalization & Feedback Management for Live Sound Technicians November 7 – 9, 2022
- Audio Assistant Training Course November 14 – 16, 2022