Ryann Bulandoz Lopez
Quezon City
Summary
Knowledgeable sales professional with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
24
24
years of professional experience
Work History
Sales Manager
Eastwest Bank Corporation
11.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies and account planning through partnership with the Corporate Banking Group's Relationship Managers
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Results Talent and Network Consultant
Bain & Company
06.2024 - 09.2024
- Business Development and Commercial Coordination support, including e.g. train and help frontline implementing new Sales motions and Cadence.
- Educate on new offerings, monitor activity on site, gather and process client outcomes / feedback to generate insights, etc.
Business Manager - Branch Head
SECURITY BANK CORPORATION
01.2021 - 05.2024
- Responsible for developing and managing strategic partnerships with key accounts of the branch
- In charge of servicing high net worth individuals and middle market segments, developing long-term relationship with Existing to Bank (ETB) and New to Bank (NTB) clients
- Generates Financial Wellness and Boothing activities to cross-sell and up-sell more products and services
- Calls up clients to inform them of new product offerings (Consumer Finance) and rates (Investments and Loans)
- Overseeing channel performance and profitability, overall growth, sales activities, and operations, administrative and control of the branch based on the set KRA for the year (Deposit, Crossell, New to Bank, Bancassurance to name a few)
- Cross sells bank products (i.e
- Consumer Finance, Cash Management, both simple and complex modules, Commercial Lending, Bancassurance, etc.) and ensure regular contact and communication with clients
- Serves as product development advocate by anticipating changes in client's needs and make recommendations to product manager/ product specialists for development of new products
- Adhere to the sales process and value proposition of the emerging affluent customer and middle market (SMEs)
- Coaching, mentoring, and developing team members towards hitting their individual goals
- Mastered the skills in Customer Satisfaction, Team Management, Leadership, Relationship Development, Coaching and Mentoring
Key Account Manager - Team Leader, Manager
SECURITY BANK CORPORATION
10.2019 - 12.2020
- Handles Payroll Servicing of the Top Clients of the bank (includes BPOs, Hospitals, and other Corbank Accounts)
- Formulates solutions in coordination with key units such as Retail Marketing Division and Branch Banking Operations Group about business continuity plan by using alternative networks and people resources to make sure there is no miss out of payroll credit
- Provides monthly update to client by using service dashboard tools as per Service Level Agreement (SLA) for better customer experience
- Prepares a compelling proposal by using the Payroll Account Profitability Analysis (APA) Calculator to ensure best pricing and listed commitment of the payroll partner
- Proposes regular marketing activities with client such as Financial Wellness and Boothing activities to cross-sell and up-sell more products and services
- Develops strategies to continuously look for new leads by using publications and business developments information to grow the business
- Conducts sales presentation to key people in the organization using a compact wholesale approach of presenting bank retail products that will benefit both company and their employees
- Mastered the skills in Business Development, Customer Satisfaction, Team Management, Leadership, Written Communication, Relationship Development, Coaching and Mentoring
Acquisition Development - Head, Manager
SECURITY BANK CORPORATION
01.2018 - 09.2019
- Reports directly to the Cards Sales Head; manages three (3) officers nationwide
- With Business Development and Analysis, Program Management, Public Relations and Client Relationship management functions
- Manages Project Scope, Timeline, Resource, Quality and Budget
- Supervises the Branch Communication plan and blast on a regular basis
- National Training Manager for the Cards Business Group
- Develop relationships and sustain production from referral partners through program development, process & policy enhancements, events, communication, and other engagement strategies
- Develop and sustain new market segments and groups in support of cards business targets and growth plan
- Monitors an Individual Development Plan for the Acquisition Development Department team to monitor progress quarterly
- Acts as the Relationship Manager for VIP A clients (ManCom, Board of Directors and VVIP) of the bank on their credit card requests and queries
Branch Sales Channel - Head, Manager
SECURITY BANK CORPORATION
06.2016 - 12.2017
- Reports directly to the Cards Sales Head; manages eight (8) officers and seven (7) rank and file nationwide
- With Sales and Business Development, Program and Relationship management functions
- Manages Project Scope, Timeline, Resource, Quality and Budget
- Monitors an Individual Development Plan for the Branch Channel team to monitor progress quarterly
Branch Channel Manager - Head (Luzon) Senior Assistant Manager
SECURITY BANK CORPORATION
05.2015 - 06.2016
- Managed two officers and two rank and file performing sales and servicing for the Branch Channel (Luzon)
- Managed program implementation and application process improvement for Branch endorsed applications
- Handled nationwide Roadshows
- Acted as Region 1 (Manila and KaMaNaVa) and Region 2 (South Metro Manila, South, Central and North Luzon) point of contact for card sales concerns and activities, including coordination with internal partners (Credit Investigation, Underwriting, Card Operations and CustCare)
Card Sales Officer - Assistant Manager
SECURITY BANK CORPORATION
06.2013 - 05.2015
- Acted as Security Bank Savings point of contact for card sales concerns and activities
- Managed one (1) rank and file who performed servicing functions and weekly reports
- Managed thirty-eight (38) SBS branches on card application process and endorsement
- Training Point Person for New Hires Orientation Program
Sales and Customer Management Specialist
SMART COMMUNICATIONS
01.2013 - 06.2013
- As Customer Ambassador, organize/orchestrate floor management by ensuring achievement of prescribed store service index and was able to keep the average handling time (AHT) at a minimum
- Facility Management - Initiated and developed the store grooming Checklist
- People management - cascades and disseminates information pertaining to updates (products and services), business directions, new sales programs and procedures on a regular basis and consistent with the stores daily huddle
- Supervision of the Customer Solution Officers in the achievement of their targets, adherence to aftersales transactions, and commitment of the desired service level agreement resulting to a consistent CSOs being part of the monthly awardees of the region
- Retail management and Operational Efficiency - Recommends and implements measures to strengthen and/or improve performance level
- Ensure performance metrics are achieved (Service quality, Accuracy and Efficiency)
- Ensures that all personnel greet, engage, demonstrate, inspire, and manage the floor and customer traffic
- Workforce management (staff planning / scheduling) resulting to with minimal issues on absenteeism and tardiness
- Does weekly analysis report, competitors report needed for Monthly Business Review Meeting
- Does validation functions of new connect and retention application for both GSM and Broadband application
Costumer Solution Officer
SMART COMMUNICATIONS
03.2009 - 01.2013
- Carry out bi-monthly evaluation and counseling to team members for efficient and effective management
- Handles queries, requests and complaints of subscribers regarding GSM or broadband concerns
- Developed and documented Standard Operating Procedures for Customer Service
- Wireless Centers' point person for Smart Money transactions and complex aftersales transactions
- Performs SmartBro troubleshooting procedures
- Monitors and provides feedback to subscribers regarding their new connect, retention requests and complicated concerns
- Handles escalation of irate subscribers and VIP clients
- Does validation and cashiering tasks when needed
Customer Management Officer
SMART COMMUNICATIONS
08.2008 - 03.2009
- Handled aftersales concerns from Smart subscribers; Coordinate with internal partners in providing solutions to subscribers complaints within the prescribed Turn Around time (TAT); Wireless Centers' point person for Smart Money transactions and complex aftersales requests
Guest Relations Officer
DOHA SEEF HOTEL
04.2007 - 04.2008
- Handles Check in and check out process, facilitates Night Audit during graveyard shifts
- Direct visitors by maintaining employee and department directories
- Maintains security by following procedures, issuing visitor badges (when necessary)
- Deals with frontline activities, handles cash books, daily operations updates, file maintenance and documentation
Call Center Inbound Team Leader
AIG CREDIT CARD PHILS. INC
04.2003 - 07.2004
- Supervised performance of assigned team members, performed remote barges and call retrieval to assess call handling and provided recommendations for improvement
- Resolved financial entries such as reversal/waiver of fees/charges and deviation requests of cardholders and performed periodic review of the declined requests of Customer Service Representatives for immediate resolution
Customer Service Representative / Assistant Team Leader
AIG CREDIT CARD PHILS. INC
08.2001 - 04.2003
- Handled inbound calls and walk-in clients to address customer inquiries, process requests and resolve complaints
- Tasked to accomplish team monitoring in the absence of the team leader, Prepared monthly reports on team performance and feedback forms of other agents
Education
Bachelor of Science - Business Management and Entrepreneurship
San Beda College
Mendiola, Manila03-2001
Skills
- Relationship building
- Sales team training
- Staff management
- Verbal and written communication
- Sales presentations
- Account management
- Key account management
- Goals and performance
- Motivational skills
- Positive and upbeat
Accomplishments
- Activated the North Luzon RMs in 2025 with a YTD Ach Rate of 93% in Encumbered CASA.
- Created a bank-wide, comprehensive roadshow program for all sales team of the Branch Banking Group.
- Supervised team of 10 staff members and officers
- 2 time League of Champions qualifier for Bancassurance.
- Collaborated with the Acquisition team in the development of Branch Senior Referral Program, Fast Track Card, Branch Booster Program to name a few.
- Co-authored the Group List Program – bulk acquisition strategy through caravans and nesting.
- Introduced a Nationwide Sales Clinic for the Branch Channel
- Created the Cards Playbook for the Sales Team of BBG
- Created and implemented the Wholesale Strategy that strengthens branch activity by providing booth, premium giveaways and collaterals. This strategy was able to trigger an average of fifty-five (55) caravans in a month nationwide.
Personal Information
- Date of Birth: 11/13/78
- Nationality: Filipino
- Marital Status: Single
traveling, watching movies and theater plays, reading, and road trips
Loves to travel and experience other cultures. Read and be transported to another world as stress reliever and share this experience with family and friends. Go on an unplanned road trip in weekends and just feel the magic of that moment.
Timeline
Sales Manager
Eastwest Bank Corporation
11.2024 - Current
Results Talent and Network Consultant
Bain & Company
06.2024 - 09.2024
Business Manager - Branch Head
SECURITY BANK CORPORATION
01.2021 - 05.2024
Key Account Manager - Team Leader, Manager
SECURITY BANK CORPORATION
10.2019 - 12.2020
Acquisition Development - Head, Manager
SECURITY BANK CORPORATION
01.2018 - 09.2019
Branch Sales Channel - Head, Manager
SECURITY BANK CORPORATION
06.2016 - 12.2017
Branch Channel Manager - Head (Luzon) Senior Assistant Manager
SECURITY BANK CORPORATION
05.2015 - 06.2016
Card Sales Officer - Assistant Manager
SECURITY BANK CORPORATION
06.2013 - 05.2015
Sales and Customer Management Specialist
SMART COMMUNICATIONS
01.2013 - 06.2013
Costumer Solution Officer
SMART COMMUNICATIONS
03.2009 - 01.2013
Customer Management Officer
SMART COMMUNICATIONS
08.2008 - 03.2009
Guest Relations Officer
DOHA SEEF HOTEL
04.2007 - 04.2008
Call Center Inbound Team Leader
AIG CREDIT CARD PHILS. INC
04.2003 - 07.2004
Customer Service Representative / Assistant Team Leader
AIG CREDIT CARD PHILS. INC
08.2001 - 04.2003
Bachelor of Science - Business Management and Entrepreneurship
San Beda College
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