Ryan Mark Andio Angeles
Teacher Trainer
Quezon City,NCR
Summary
Ryan Mark Andio Angeles is a Teacher Trainer who works with English Instructors to enhance their cultural awareness and teaching aptitude. He also optimizes and evaluates search engines on the side.
As a Trainer, Ryan believes that providing quality learning sessions in an online classroom setup is an invaluable feat that every teacher must possess towards transcending relevant and substantial knowledge to every learner.
Ryan has garnered skills in quality analysis, workforce analytics, and financial services from three world-renowned financial institutions, i.e., Citibank, American Express, and JP Morgan Chase & Co.
Ryan has been certified by TEACH International Australia as a TESOL & TEYL instructor. He also holds a Civil Service Professional Eligibility from the Philippine government.
Ryan holds a bachelor's degree in Business Administration from the Polytechnic University of the Philippines.
Overview
1
1
Certification
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Teacher Trainer
51Talk English Philippines Corporation
, Philippines
03.2019 - Current
- Facilitate on-site training sessions, as needed by the business
- Conduct online training sessions through Zoom, an online video-conferencing app
- Collaborate with other trainers towards formulating effective training skills and medium
- Conceptualize training materials based on data and research
- Communicate training needs and online resources
- Create training strategies, initiatives, and instructional materials
Master Teacher B – TESOL+TEYL Certified
51Talk English Philippines Corporation
, Philippines
05.2018 - Current
- Conduct full 25-minute English classes for our students
- Ensure that each class is fun, engaging, and on-topic, towards attaining the module objectives in each class
- Facilitate learning through open feedback methodology which enables students to realize their strengths and opportunities right before each class ends
- Send up-to-date and customized lesson memos for each student right after class
- Continuously attend 51Talk sponsored seminars and training events to further enhance my skills and attributes as a teacher.
Auto Finance Senior Specialist
Chase Auto Finance, JP Morgan Chase & Co
, Philippines
08.2018 - 03.2019
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Received and processed stock into inventory management system.
- Worked closely with Operations Leader to maintain optimum levels of communication to effectively and efficiently complete projects.
- Exceeded goals through effective task prioritization and great work ethic.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Worked with Contracts and Titles departments to facilitate communication and deliver personalized solutions to customers.
- Generated new business and referral clients in partnership with financial advisors and branch team.
Customer Care Professional
American Express International
Taguig City, Philippines
04.2016 - 04.2018
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on promotions to enhance sales.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Increased client retention by managing supplier deliveries around client needs.
- Achieved 100% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
Bank Officer
Citibank
Taguig City, Philippines
02.2015 - 03.2016
- Utilized up-to-date information to make effective decisions governing bank operations.
- Prepared employee documentation, routine evaluation measures and recommendations.
- Managed and opened over 2000 checking, saving and line of credit accounts.
- Contacted potential clients to pursue sales and gather funds.
- Gathered data and built financial models around key metrics.
Customer Care Executive
Convergys
Quezon City, Philippines
05.2012 - 02.2015
- Process inbound upselling requests
- Elucidation of General and Billing Enquiries
- Setting-up post-paid payment arrangements for members with issues in paying their bills on-time and/or in-full
- Reactivating services placed under a payment plan
- Resolving high-value billing issues
- Taking airtime debt payments via credit/debit card; Validation and cancellation of accounts with deceased account holder
- Resolving highly extensive technical-related issues raised by our clientele
- Promotion inquiries for our Virgin members
- Execution of Mobile Number Portability (Porting-In only) requests of our Virgin members
- Topping-up our Pre-Paid members
- Taking manual credit or debit card payments from our Virgin members
- Also served under the Email Servicing Team for a period of 1 year before being promoted as a Workforce Analyst.
Sales and Service Specialist
Sitel, One Julia Vargas
Pasig City, Philippines
11.2010 - 05.2012
- Process inbound upselling requests
- Explanation and elaboration of General and Billing inquiries
- Answering promotion inquiries for our Virgin subscribers
- Execution of Mobile Number Portability requests (i.e., either Porting-in or Porting-out) of our Virgin subscribers
- Topping-up our Pay as you go (PAYG) customers or receiving payments from our Pay Monthly mobile or media customers
- Also served as a Quality Analyst for a period of 1 year.
Education
MBA - Business Administration And Management
University of The People
Pasadena, California, USA 09.2020 - Current
Bachelor of Science - Business Administration
Polytechnic University of The Philippines
Manila, Philippines 06.2013 - 05.2017
Skills
Teacher Support
Certification
Certified TESOL & TEYL Teacher, TEACH International Australia - Verification Code: 51TI809503
Timeline
MBA - Business Administration And Management
University of The People
09.2020 - Current
Teacher Trainer
51Talk English Philippines Corporation
03.2019 - Current
Certified TESOL & TEYL Teacher, TEACH International Australia - Verification Code: 51TI809503
02-2019
Auto Finance Senior Specialist
Chase Auto Finance, JP Morgan Chase & Co
08.2018 - 03.2019
Master Teacher B – TESOL+TEYL Certified
51Talk English Philippines Corporation
05.2018 - Current
Customer Care Professional
American Express International
04.2016 - 04.2018
Bank Officer
Citibank
02.2015 - 03.2016
Bachelor of Science - Business Administration
Polytechnic University of The Philippines
06.2013 - 05.2017
Customer Care Executive
Convergys
05.2012 - 02.2015
Sales and Service Specialist
Sitel, One Julia Vargas
11.2010 - 05.2012
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