Ryan Joseph Umali
Junior Assistant Manager 1
Pasig City
Summary
Service oriented Customer Service Officer with 2 years of experience in contact center operations communicating with customer via Phone Calls. Offers strong computer skills in Microsoft Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to solve problems and produce satisfied customer.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Officer
BDO Unibank
05.2023 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Customer Service Representative
Teletech
01.2021 - 01.2023
- Supported customers with their questions and issues by gathering data, analyzing needs, evaluating possible resolution and implementing best resolution.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues.
- Documented customer interactions in computer system and assisted cross functionally with billing and technical support to deliver high quality customer service.
Customer Support Representative
Elite Global Sourcing
08.2019 - 10.2019
- Offered advice and assistance to customers
- Recommended products to customer by thoroughly explaining the clients platform
Student Intern
Raemulan Lands
01.2019 - 03.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Produced high quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
Education
Bachelor of Science - Business Administration major in Marketing Management
Pamantasan Ng Lungsod Ng Pasig
Pasig, Metro Manila, Philippines 05.2015 - 01.2019
High School Diploma -
Rizal High School
01.2011 - 01.2015
Skills
Writing And Communication
Process Flows
Proficient in using Microsoft office programs
undefinedContact
Umali, Ryan Joseph M.,
0908-209-3618,
Josephumali1999@icloud.com,
233 Dr Sixto Antonio Av. Caniogan, Pasig City, NCR,
Jelly Estolatan,
0995-746-5030,
itsmejellyestolatan@gmail.com
Timeline
Customer Service Officer
BDO Unibank
05.2023 - Current
Customer Service Representative
Teletech
01.2021 - 01.2023
Customer Support Representative
Elite Global Sourcing
08.2019 - 10.2019
Student Intern
Raemulan Lands
01.2019 - 03.2019
Bachelor of Science - Business Administration major in Marketing Management
Pamantasan Ng Lungsod Ng Pasig
05.2015 - 01.2019
High School Diploma -
Rizal High School
01.2011 - 01.2015
Similar Profiles
DURVIN AGUILAR PASALUDOSDURVIN AGUILAR PASALUDOS
Junior Assistant Manager In House Voice Officer at BDO UnibankJunior Assistant Manager In House Voice Officer at BDO Unibank
MARLOU B. ALINSONORINMARLOU B. ALINSONORIN
Audit Officer (Team Leader) at BDO Unibank, Inc.Audit Officer (Team Leader) at BDO Unibank, Inc.
Beverly BanquerigoBeverly Banquerigo
Cash Officer at BDO Unibank, Inc.Cash Officer at BDO Unibank, Inc.