Ryan John Asares
Client Success Manager
Cebu City
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative.
Overview
12
12
years of professional experience
Work History
Client Success Manager
CrewBloom
02.2023 - Current
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Streamlined communication between clients and internal teams for smoother project execution.
Quality Officer
TDCX
6 2021 - 02.2023
- Perform call monitoring to evaluate employee’s behavior, performance, and compliance with the company policies and business laws and regulation
- Worked in partnership with Operations, Training and Clients in developing and enhancing evaluation programs from completed root-cause analysis
- Leads and participates in calibration sessions with Operations and Training partnered with Clients to identify best practices and areas for improvement
- Discuss Site Quality performance on internal and external business reviews.
Mentor
TDCX
06.2020 - 06.2021
- Helps in delivering transformative experience to customers partnered with clients core values
- Provides 1-on-1 coaching to New Hire during their academy and nesting period
- Focusing on CSAT and PQS using educational tools and sandwich approach to provide more meaningful and quantifiable results
- Attends bi-weekly calibrations with mentors, TMs and QA to ensure a passing calibration mark.
Special Project In-Charge
Visioneer Home Development Inc.
08.2017 - 03.2020
- Oversees daily operation for the manpower leg of the company, Alto Manpower Services Inc
- With pre-screening and sets interview schedules
- Manages applicants, employers and contracts database
- Maintains social media through posting for marketing and sourcing initiatives
- Assists in filing for BIR requirements, tax related submissions
- Filing and payment of government benefits e.g
- SSS, PAG-IBIG.
Quality Analyst
[24]7 Cebu
01.2016 - 08.2017
Technical Support Representative
[24]7 Cebu
05.2015 - 01.2016
Financial Associate
Convergys
12.2012 - 03.2015
Education
Bachelor of Science in Business Administrator - Human Resource Development Management
University of San Jose Recolitos
Skills
Stakeholder relationships
Growth Strategies
Customer service and support
Client Satisfaction
References
- Lucille Dy, Managing Director, Alto Manpower Services Inc.
- Raymund Gilo, Operations Director II, TDCX Cebu
Quote
We never fail until we stop trying.
Timeline
Client Success Manager
CrewBloom
02.2023 - Current
Mentor
TDCX
06.2020 - 06.2021
Special Project In-Charge
Visioneer Home Development Inc.
08.2017 - 03.2020
Quality Analyst
[24]7 Cebu
01.2016 - 08.2017
Technical Support Representative
[24]7 Cebu
05.2015 - 01.2016
Financial Associate
Convergys
12.2012 - 03.2015
Quality Officer
TDCX
6 2021 - 02.2023
Bachelor of Science in Business Administrator - Human Resource Development Management
University of San Jose Recolitos