Summary
Overview
Work History
Education
Skills
References
PERSONAL INFORMATION
Educational Background
Timeline
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Ryan Jess Cortez

Ryan Jess Cortez

Silang

Summary

Searching for an opportunity where I can apply my previous experience in hospitality services as well ability to work well with people to be able to contribute to the success and profitability of the company through my effort, expertise and experience.

Overview

9
9
years of professional experience

Work History

Concierge/ Bellman

Taal Vista Hotel
12.2016 - 01.2025
  • Greeting arriving guest and retrieving their luggage
  • Escorting the guest to their rooms and explaining the facilities
  • Answering phones in order to direct calls to the correct department or employee
  • Readily assists guest with all their inquiries relating but not limited to: Hotel facilities, Restaurant Reservations, Booking Hotels, Booking Transportation
  • Performs Valet driver functions and provides parking convenience to guests requiring Valet assistance
  • Coordinated transportation arrangements, ensuring timely pickups and drop-offs for guests.
  • Developed personalized itineraries for guests, showcasing local attractions and experiences.
  • Provided exceptional guest service, addressing inquiries and resolving issues promptly.

Banquet Waiter

Taal Vista Hotel
04.2016 - 11.2016
  • Serves patrons with food and beverages in a positive and friendly manner.
  • Knowledge in Hotel and Restaurant Operations
  • Standard Serving
  • Presents ordered choices in a prompt and efficient manner
  • On the Job Training (600 Hours)
  • Collaborated with kitchen staff to coordinate timely food service and maintain quality standards.
  • Delivered exceptional service during high-profile events, ensuring guest satisfaction and seamless experiences.

Education

Bachelors of Science - Hotel and Restaurant Management

Far Eastern University Cavite
Silang, Cavite
01.2016

Skills

  • Know how to drive (Professional License)
  • Communicates well on both Filipino and English
  • Customer service
  • Team player mentality
  • Knowledgeable in MS Word and MS Excel
  • Knowledgeable in Opera system
  • Highly motivated and dedicated to work
  • Ability to multi-task
  • Can easily get along with others
  • Willingness to learn and share opinions to other
  • Strong work ethic

References

Pamela, Rivera, Program Coordinator, pmrivera@feucavite.edu.ph, 09325618071, HRTM Department FEU-Cavite

PERSONAL INFORMATION

  • Place of Birth: Silang, Cavite
  • Age: 29 yrs. old
  • Date of Birth: 1995-12-17
  • Citizenship: Filipino
  • Height: 5’10
  • Civil Status: Single
  • Religion: Catholic

Educational Background

  • Primary: Father Michael Donoher Memorial School Silang Cavite (2002-2008)
  • Secondary: Infant Jesus Academy Silang Inc Silang Cavite (2008-2012)

Timeline

Concierge/ Bellman

Taal Vista Hotel
12.2016 - 01.2025

Banquet Waiter

Taal Vista Hotel
04.2016 - 11.2016

Bachelors of Science - Hotel and Restaurant Management

Far Eastern University Cavite

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Ryan Jess Cortez