Customer Service Representative/Sales Associate
BUWELO/SHRED-IT/STERICYCLE INTERNATIONAL
Olongapo CIty
08.2021 - Current
- Handle 50+ calls daily, with duties including signing up customers, receiving customer data, handling irate customers, presenting relevant product information, and canceling service.
- responsible for updating the status of dispatchers handling confidential documents and sending them to dispatch for transporting them to the on-site/off-site shredding facility for destruction. oversees and performs the destruction of confidential documents.
- analyzing and resolving customer inquiries for missed pickups, calculating ETAs, and scheduling their next pickups, updating driver check calls in the dispatch/customer service system.
- well-organized and proficient at multitasking and prioritizing. detail-oriented, accurate, and focused. highly effective communication skills, both verbal and written. outstanding customer service aptitude. written. Outstanding customer service aptitude
- responsible for examining financial transactions at an organization. They calculate, administer, verify, update, and process disputes over invoice payments to ensure customers are charged the right amount.
- Developed key customer relationships to increase sales.
- Presented products and services to prospective and existing customers to meet client needs.
- Monitored customer order process and addressed customer issues.
- Listened to customer requests and asked questions to provide effective solutions.
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
- Generated quotes, processed payments and documented customer communications.
