Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
CustomerServiceRepresentative

Ryan Glen Ate

Davao City

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Platinum Outsourcing INC.
Davao City
06.2024 - 11.2024
  • Track and Trace delivery shipments.
  • Setting delivery schedule
  • Respond to inquiries via email phone and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Appointment Setter- Solar

Splace BPO
01.2024 - 06.2024
  • Cold calling
  • Setting up appointments with prospects to Sales team

Data Entry Specialist

VIRTUAL PROP FIRM (VPF)
11.2023 - 01.2024
  • Keeping updated and accurate records of the Forex accounts' wins and losses daily.
  • Setting up accounts and troubleshooting errors.

Account Associate-CSR

AWESOME CX
06.2022 - 08.2023
  • Responding to inqueries and resolving problems with customers via Email and Chat.

Order Placer-Door Dash

CNM BPO Solutions
Davao City
07.2018 - 07.2020
  • Calling restaurants to place a food order in behalf of the customer. (Customers use Door Dash app to order)

Customer Service Representative

VXI GLOBAL
07.2015 - 04.2018
  • Answering queries from new members via Chat (Uber Transpo).
  • Respond to emails and resolve problems (Uber Transpo/UberEATS).
  • Answering customer questions via phone (Uber Transpo).

Education

Information and Communications Technology - Computer Hardware

NOTRE DAME OF MIDSAYAP COLLEGE
Davao City , Philippines
06.2011 - 04.2013

Skills

  • Customer Support
  • Email & Chat Support
  • Appointment Setting
  • Order Placer/Processing
  • Data Entry
  • Teamwork Desk
  • Zendesk
  • Hubspot

References

Ayessa Mae Tolentino-Balondo, Direct Supervisor at AWESOME CX, 09625398252

Languages

English
Upper Intermediate
B2

Timeline

Customer Service Representative

Platinum Outsourcing INC.
06.2024 - 11.2024

Appointment Setter- Solar

Splace BPO
01.2024 - 06.2024

Data Entry Specialist

VIRTUAL PROP FIRM (VPF)
11.2023 - 01.2024

Account Associate-CSR

AWESOME CX
06.2022 - 08.2023

Order Placer-Door Dash

CNM BPO Solutions
07.2018 - 07.2020

Customer Service Representative

VXI GLOBAL
07.2015 - 04.2018

Information and Communications Technology - Computer Hardware

NOTRE DAME OF MIDSAYAP COLLEGE
06.2011 - 04.2013

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Ryan Glen Ate