Ryan Christopher Viado
Customer Service Representative
Valenzuele
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative/SME/Team Leader
Concentrix
Quezon City
08.2020 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Recorded account information to open new customer accounts
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Collected and analyzed customer information to prepare product or service reports
- Answered product and service questions, suggesting other offerings to attract potential customers
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
HR Assistant
Sofitel Philippine Plaza Manila
Pasay
11.2019 - 02.2020
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Store Clerk
711 Corporation philippines
Valenzuela
02.2017 - 04.2018
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Planned and implemented special events to bring in new customers and drive product sales.
Education
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Fatima University
Valenzuela 06.2014 - 11.2019
Skills
Team Leadership & Development
Team leadership and coaching
Complaint resolution
Sales expertise
Staff education and training
Administrative support
Timeline
Customer Service Representative/SME/Team Leader
Concentrix
08.2020 - 05.2022
HR Assistant
Sofitel Philippine Plaza Manila
11.2019 - 02.2020
Store Clerk
711 Corporation philippines
02.2017 - 04.2018
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Fatima University
06.2014 - 11.2019