Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Christian Panggo

Ryan Christian Panggo

Batangas, Province Of Batangas

Summary

Astute IT Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Overview

2
2
years of professional experience

Work History

IT Support Specialist

Z-Connect Inc.
11.2022 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor of Science - Information Technology

Lyceum of The Philippines University Batangas
Batangas, Province Of Batangas, Philippines
12-2018

Skills

  • Technical troubleshooting
  • Technical support
  • Software installation
  • Technical issues analysis
  • Ticket management
  • Desktop support
  • Issue troubleshooting
  • Hardware troubleshooting
  • Remote support
  • Customer service
  • Application installations

Timeline

IT Support Specialist

Z-Connect Inc.
11.2022 - Current

Bachelor of Science - Information Technology

Lyceum of The Philippines University Batangas

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Ryan Christian Panggo