Ryan Carlo De Guzman

Apple Incorporated Quality Analyst

• Daily calls audit
• Agent coaching
• Call calibrations
• QA talk with new hire agents
• Detractor calls root cause analysis
• Zero Tolerance escalations
• Daily Reports and tracker updates
• Proficient in Microsoft Excel and Outlook

AT&T / DirecTV Sales Expert

• July 2018 DirecTV top agent with most sales.
• Year 2018 zero escalations awardee.
• Promoted as Quality Analyst.

DISH TV Sales Expert

• May 2017 Rookie of the month
• June 2017 top agent, most sales and revenue.
• July 2017 Platinum Agent.

Hotel Reservations Specialist

• 2016 Top revenue

Flights / Reservations Expert

• Promoted to Tier 2 international flights.