Ryan Zamudio
Quality Analyst
Makati City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Positive, collaborative, and detail-focused individual with strong foundation in quality analysis principles and keen eye for identifying process improvements.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Quality Analyst
Cognizant Technology Solutions Philippines, Incorporated
05.2016 - 10.2024
- Perform quality reviews to ensure strict compliance with established guidelines
- Regularly facilitating huddles, case shares, and calibration sessions to promote collaborative learning and information exchange
- Regularly facilitating huddles, case shares, and calibration sessions, and weekly assessments for the agent and Team Leader to promote collaborative learning and information exchange
- Provides targeted coaching and guidance (Agent 1.1 Coaching) to enhance individual agent performance
- Conducts refresher training sessions for agents to reinforce skills and knowledge
- Conducts root cause analysis, data gathering, reporting, and documentation
- Actively participating in driving process improvement projects to optimize operational efficiency and effectiveness
- Assists and guides new Quality Analysts to ensure smooth integration into the team
- Manage dispute/escalation and query tracker for timely resolution
Virtual Assistant
MyOutDesk
02.2012 - 02.2013
- Company Overview: WFH
- Employing strategies to generate leads and drive sales, leveraging techniques such as link building, engaging social media, and optimizing web content
- Overseeing the comprehensive management of various social media platforms for maximum brand engagement and growth
- Designing and creating diverse promotional materials such as flyers, posters, e-greetings, and other online marketing assets
- Strategically distributing these across platforms like Facebook, Twitter, and LinkedIn for maximum visibility
- Directing campaigns on the client's website, from conceptualization to execution
- This involves designing and implementing direct mail initiatives, developing ad templates, and posting on platforms like Craigslist and Backpage
- Expertly producing multiple Broker's Price Opinions through meticulous comparative analysis and market insights
- WFH
Team Supervisor
Victory Tech. Global Solutions
03.2009 - 02.2012
- Focus on queue management
- Handle all emails and some inbound calls about technical, and billing concerns
- Generation of intraday report
- Team management & coaching
- Managed performance reviews for 20 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
Purchaser & GSD Coordinator
Bread Boutiques, Inc.
02.2006 - 10.2008
- Company Overview: (BreadTalk Philippines)
- Review Purchase Requisitions for specifications, quantity, and delivery dates
- Obtain quotations from 3-5 vendors to determine the lowest and best bidders
- Conduct contract review of high-value equipment purchases from abroad and store branch construction
- Placement of Purchase Orders via QuickBooks
- Monitoring on-time delivery of purchase orders and reviewing Sales Invoices before payment
- Conduct online technical coaching to branches mall-wide
- (BreadTalk Philippines)
- Improved supplier relationships, resulting in better product quality and delivery times.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Evaluated vendor performance, ensuring compliance with company standards and expectations.
- Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Developed strategic sourcing plans to identify potential cost-saving opportunities.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Researched and identified new suppliers and vendors.
- Managed and maintained purchase orders and invoices.
- Established relationships with vendors to secure competitive pricing and discounts.
- Evaluated product quality and vendor performance to maintain quality standards.
- Negotiated with suppliers, vendors and other representatives.
Technical Buyer (Procurement/Inventory/Planning)
DermPharma, Inc.
02.1998 - 06.2006
- Review Purchase Requisitions for correct technical specifications, quantity, and inventory (RM/PM & WIP/FG) delivery dates against established lead time
- Solicit bids from 3-5 accredited
- Work hand in hand with the Marketing Department, R&D/ QC/PPIC in developing new products and improving material cost
- Conduct contract review for packaging materials mold development prior to purchase to meet the requirements and the company’s interest
- Review Sales Invoices and delivery reports before payment
- Maintains Vendor Database and performs accreditation of new suppliers and periodic re-evaluation of existing vendors
- Reduced lead times for critical components by establishing strong relationships with key suppliers.
- Ensured timely delivery of materials by closely monitoring inventory levels and proactively addressing potential shortages or delays in shipments.
- Conducted market research and analysis to identify emerging trends and inform future purchasing decisions.
- Streamlined procurement processes by implementing strategic sourcing and cost-saving initiatives.
- Identified potential supply chain risks and proactively developed contingency plans to mitigate their impact on operations.
- Negotiated favorable contract terms for the organization, resulting in significant cost savings and improved delivery schedules.
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Education
Associate of Arts - NCll Certified
S.A.A.V.I Culinary Arts Center
Makati 08.2013 - 08.2014
Bachelor of Arts - Engineering
West Negros College
Bacolod City 06.1988 - 03.1990
Skills
- Proficient in quality analysis tools and techniques
- Strong data-gathering and reporting skills
- Decent knowledge of Google Sheets
- Excellent attention to detail
- Ability to identify discrepancies
- Effective communication skills
- Interpersonal skills
- Strong leadership skills
- Mentoring skills
- High level of emotional intelligence (EQ)
- Problem-solving skills
- Conflict resolution skills
Certification
Lean Management Training and Lean Specialist Certification (AIGPE Certified)
Timeline
Quality Analyst
Cognizant Technology Solutions Philippines, Incorporated
05.2016 - 10.2024
Associate of Arts - NCll Certified
S.A.A.V.I Culinary Arts Center
08.2013 - 08.2014
Virtual Assistant
MyOutDesk
02.2012 - 02.2013
Team Supervisor
Victory Tech. Global Solutions
03.2009 - 02.2012
Purchaser & GSD Coordinator
Bread Boutiques, Inc.
02.2006 - 10.2008
Technical Buyer (Procurement/Inventory/Planning)
DermPharma, Inc.
02.1998 - 06.2006
Bachelor of Arts - Engineering
West Negros College
06.1988 - 03.1990
Lean Management Training and Lean Specialist Certification (AIGPE Certified)
Six Sigma White Belt and Yellow Belt (Udemy)
Kaizen Continuous Improvement Practitioner Course
Similar Profiles
GRETCHEN G. TAGLEGRETCHEN G. TAGLE
Nurse Associate at Cognizant Technology Solutions Philippines, IncNurse Associate at Cognizant Technology Solutions Philippines, Inc
Romnick BacligRomnick Baclig
Senior Process Executive at Cognizant Technology Solutions Inc. PhilippinesSenior Process Executive at Cognizant Technology Solutions Inc. Philippines
Patrick James MalusayPatrick James Malusay
Senior Process Executive at Cognizant Technology Solutions Philippines, Inc.Senior Process Executive at Cognizant Technology Solutions Philippines, Inc.