Ryan Sta Ana C.
Angeles City
Summary
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Credit and Collection Analyst
Origo BPO
Angeles City
10.2021 - Current
- Monitored customer accounts to identify delinquent payments and take corrective action.
- Researched and resolved customer disputes regarding billing errors or discrepancies.
- Maintained accurate records of all collection activity using the company's software system.
- Negotiated payment plans with customers in order to bring their accounts current.
- Conducted skip tracing activities to locate missing customers who had outstanding debts.
- Reviewed accounts receivable aging reports and identified potential problem areas.
- Prepared detailed financial documents such as invoices, statements, checks, and other correspondence.
- Investigated customer complaints related to billing issues or incorrect charges.
- Contacted customers by telephone, email or mail in order to collect past due balances on accounts.
- Identified opportunities for process improvement within the collections department.
- Assisted with training new staff members on proper procedures for handling delinquent accounts.
- Answered customer questions regarding account discrepancies or problems.
Collections Specialist
RMS Collect ( Iqor )
Angeles City
08.2019 - 08.2021
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
Lead Generation Specialist
Clark Outsourcing
Angeles City
11.2016 - 05.2017
- Created detailed lead profiles to ensure accurate data capture for further analysis.
- Performed cold calls and emails to prospective customers, introducing our services and products.
- Researched and targeted prospective customers to support business development objectives.
- Conducted cold calls to initiate contact or follow-up with prospects and qualify leads based on [Company] criteria.
- Applied lead generating methods in high number of cold calls per day.
- Engaged with prospects to identify decision-makers, timelines and product or service needs.
- Followed up on sales leads through outbound calling.
- Developed new leads each day at or above quotas.
- Documented sales call data in company software.
Education
High School Diploma -
Angeles City National High School
Angeles City03.2008
Skills
- Account Monitoring
- Customer Relationship Management
- Organizational Skills
- Training and Teaching
- Negotiation and Resolution
- Quality Standards Compliance
- Relationship Building
- Clear Communication
- Credit and Collections
Accomplishments
- Legend of the Quarter
- Top performer of the Month
- Subject Matter Expert
Certification
- 5 Dysfunction of a Team workshop attendee
- Lean Six Sigma Yellow Belt attendee
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Credit and Collection Analyst
Origo BPO
10.2021 - Current
Collections Specialist
RMS Collect ( Iqor )
08.2019 - 08.2021
Lead Generation Specialist
Clark Outsourcing
11.2016 - 05.2017
High School Diploma -
Angeles City National High School
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