Summary
Overview
Work History
Education
Skills
References
SUMMARY
Timeline
Generic
RYAN ROSS CORDINERA

RYAN ROSS CORDINERA

Parañaque

Summary

Accomplished and customer-focused professional with over 9 years of experience in providing exceptional email and live chat support across sports betting, travel, and telecom industries. Skilled in utilizing Sabre 360 and Amadeus GDS for managing reservations, exchanges, and refunds. Strong track record of resolving complex account issues, driving customer engagement, and boosting sales and retention. Adept at offering personalized solutions, promoting products, and ensuring high levels of customer satisfaction in fast-paced, dynamic environments.

Overview

9
9
years of professional experience

Work History

Fan Care Champion / KYC Analyst

KMC Solutions Inc
07.2024 - 04.2025
  • Handled customer inquiries and account-related issues for Fanatics Sportsbook and Casino through email and live chat, ensuring prompt and professional support.
    Investigated and resolved complex cases including bet disputes, account discrepancies, and payout concerns to deliver a seamless user experience.
    Provided clear, in-depth explanations of betting rules, odds calculations, and promotional terms to enhance customer understanding and satisfaction.
  • Performed KYC (Know Your Customer) verification and due diligence checks to ensure compliance with regulatory requirements, mitigating fraud risk and supporting responsible gambling practices.

Customer Mobility & Sales/ Loyalty & Retention

24/7 Ai.
03.2023 - 05.2024
  • Provided live chat support to AT&T customers, addressing inquiries related to mobile plans, device upgrades, account changes, and billing concerns. Delivered timely and accurate solutions to ensure a seamless customer experience, while identifying opportunities for cross-selling and upselling services. Collaborated with the sales team to support sales goals and resolve customer issues effectively.


  • Focused on enhancing customer loyalty and retention by providing personalized support to high-value customers. Addressed concerns related to account upgrades, service continuity, and plan modifications. Worked closely with the retention team to offer tailored solutions, incentives, and promotions to prevent churn, ensuring long-term customer satisfaction and engagement.

Travel Associate

IGT Solutions
01.2020 - 02.2022
  • Supported Traveloka and Expedia customers via email and live chat, resolving booking issues and providing travel assistance.
  • Utilized Sabre 360 and Amadeus GDS to manage reservations, cancellations, and itinerary changes efficiently.
  • Delivered high-quality customer service, addressing inquiries, troubleshooting issues, and offering personalized travel solutions.

Back Office

Alorica
11.2015 - 07.2019
  • Handled ticketing operations using Sabre GDS, processing customer requests such as changes, cancellations, and reissues. Ensured accurate fare calculations and timely ticket issuance for both domestic and international travel. Collaborated with customer service teams to resolve complex ticketing issues and discrepancies. Maintained data integrity, adhering to airline policies and industry regulations. Assisted in training new agents and contributed to process improvements to enhance efficiency and reduce errors.

Education

High School -

Parañaque National High School - Baclaran Annex
03.2007

Skills

  • Global Distribution Systems (GDS): Proficient in Sabre 360 and Amadeus GDS, with extensive experience managing flight reservations, exchanges, ticket reissuances, and refunds for travel-related platforms
  • Customer Support (Email & Chat): Expertise in providing customer support via email and live chat for sports betting, travel, and telecom accounts, resolving inquiries and issues efficiently
  • Account Management & Issue Resolution: Strong ability to resolve account issues, bet disputes, and service-related concerns, ensuring smooth transactions and customer satisfaction
  • Product Knowledge & Promotion: Skilled in explaining betting rules, odds, promotional offers, and telecom products to engage customers and enhance their experience
  • Sales & Retention: Experienced in converting leads to sales, upselling products, and retaining customers by offering tailored solutions and special offers to reduce cancellations
  • Multitasking & Efficiency: Capable of managing multiple customer interactions simultaneously while maintaining high service standards in a fast-paced environment
  • Technical Proficiency: Well-versed in using various platforms to manage bookings, orders, returns, and adjustments with precision and timeliness

References

  • Dave Anthony, Dela Cruz, Co-worker, 0905521591
  • Kristine, Caneja, Co-worker, 09398325674
  • Mary Ann, Jacob, Co-worker, 09754700053

SUMMARY

Results-driven customer service professional with extensive experience in email and chat support across telecommunications, travel, and sports gaming industries. Proficient in handling complex customer inquiries, resolving issues promptly, and ensuring a seamless user experience. Skilled in GDS systems (Sabre Red 360, Amadeus), sales, and retention strategies. Adept at managing high-pressure situations while maintaining professionalism, accuracy, and customer satisfaction.

Timeline

Fan Care Champion / KYC Analyst

KMC Solutions Inc
07.2024 - 04.2025

Customer Mobility & Sales/ Loyalty & Retention

24/7 Ai.
03.2023 - 05.2024

Travel Associate

IGT Solutions
01.2020 - 02.2022

Back Office

Alorica
11.2015 - 07.2019

High School -

Parañaque National High School - Baclaran Annex

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RYAN ROSS CORDINERA