RYAN QUITORIANO

JOB SCOPE

• Responsible for extending the implementation of company direction and strategies in achieving the sales target to assigned distributors in the territory through the application of distributorship management concepts and principles, and ensuring customer satisfaction and retention all the time.
• Oversees and supervises total distributor operations by effectively communicating the company direction to assigned distributors and execute correlated aspects to achieve optimal sales objectives.
• To deliver and implement alignment of company directions and strategies to achieve sales targets to the assigned distributor in the territory.

- Distributor Management and Operations

- Strategic Sales Operations

- Data Management

- People Management

- Performance Management

• Identified training needs and developed content while evaluating existing programs.
• Completed projects in alignment with target deadlines and financial objectives.

• Analyzes the distributor sales performance by conducting business reviews– market share per category, distribution per channel, competitor insight, top accounts performance, operational parameters and makes a recommendation on how to improve, grow, defend, and maintain the business.
• Audits the operations of the distributor sales personnel through store checks, operational audits, and operational contacts.
• Monitors the set objectives for the unit and per distributor sales personnel through a monthly cycle meeting and weekly progress follow-up.
• Follows up the execution of agreed cycle activities leading to the achievement of the objectives.- Ensures the completion of the distributor’s scorecard objectives including reach, calls, productivity, merchandising, pricing targets, and the business plan requirements.
• Monitors the distributors’ monthly claims and sets up reconciliation, if necessary.
• Monitors, evaluate, and ensures effective management of distributor’s top accounts.
• Conducted quarterly business reviews with partners to assess performance against targets, identify areas for improvement, and develop action plans for growth.
• Streamlined internal processes to ensure smooth collaboration between various departments involved in indirect sales operations.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.

• Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
• Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
• Managed branch sales, customer service, finances and recordkeeping.
• Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
• Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
• Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
• Resolved customer complaints to maintain high level of satisfaction.
• Developed and executed targeted marketing campaigns with personalized outreach, resulting in a boost in new client acquisitions.
• Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
• Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.