Ryan P. Collado
Technical Manager
Las Piñas City
Summary
Experienced technical manager with 5 years of experience in user support and process improvement. Proven track record of successfully managing technical projects and leading diverse teams. Skilled in strategic planning, operational efficiency, and delivering high-quality technology solutions. Analytical thinker with strong problem-solving abilities. Eager to continue learning and growing in a technical environment. Strong foundation in project management and software development. Ready to apply leadership and strategic planning skills as a Technical Manager.
Overview
24
24
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Technical Manager
MTECH Biometrics
06.2023 - Current
- Planning, scheduling and coordinating different teams and ensuring everyone is aligned with the project objectives.
- Identify potential risks and forming contingency plans as fast as possible.
- Efficiently liaise with the team members, client and management. This is to ensure that the projects are completed by maintaining a significant standard. quality control of all technical output, improvements and motivate technical staff members and essentially creating a space that acts like an inquiry zone.
- Update work schedules, prepare reports, manuals and other documentation on the status, operation and maintenance
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Optimized team performance by establishing clear roles, responsibilities, expectations in accordance with best practices.
- Spearheaded process improvement initiatives, identifying inefficiencies and implementing solutions to optimize operations.
- Managed budgets and resources effectively, optimizing resource allocation to maximize project outcomes.
- Drove cost-saving measures by analyzing existing systems and infrastructure to identify areas for improvement and implement efficient solutions.
- Successfully managed multiple high-stakes projects concurrently while adhering to strict timelines and budget constraints.
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
- Enhanced team productivity by implementing agile project management methodologies and streamlining workflows.
- Prepared status charts for daily management meetings in Excel and PowerPoint.
- Developed suggestions for technical process improvements to optimize resources.
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
Senior Tech Support Specialist (Technical Head)
Passim Solutions Inc.
01.2018 - 01.2021
- Checks all surveillance equipment at the start of the shift to ensure all are in good working condition
- Coordinates with Surveillance Operators regarding equipment related problems and keep the surveillance equipment clean at all time
- Available to respond to emergency calls to perform or facilitate emergency repairs anywhere surveillance equipment is utilized
- Responsible for the installation, movement, repair and preventative maintenance of all IP CCTV, Door Access System & Key Management System
- Maintains all components of the Surveillance Room & frequently monitor ELV rooms & Resolve network communications problems
- Maintains an inventory of spare parts needed in the repair of the surveillance equipment
- Documentation of project accomplishments and reporting
- Employ effective fault finding technique to rectify equipment failure
- Assigned in Surveillance Dept
- In City of Dreams Casino Manila & Ghongzi Casino in Jeju Island South Korea
Project In Charge
Cylix Technologies Inc.
10.2013 - 12.2018
- Assembling computer servers, installation of required application and networking configurations of all our IP based equipment such as IP Cameras and Door Access Control System
- Termination different forms of industry cabling including cat5e, cat6 and RG6 coaxial cable
- Read and interpret layout, plans, diagram, attend meetings with technical team to technically convince and recommend solution, products and services
- Working with Gallagher Command Center Premier Application by Operating and monitoring the Alarm Systems
- Travel to assigned job sites to ensure company compliance, proposal delivery and customer satisfaction; Conduct product demo and in-depth site surveys
- Offering technical support on-site or via phone or email
- Conduct testing of new product available and provide individual training and support on request
- Run service calls and documents, compiling client history and determine appropriate approach
- Attends trainings and seminar organized by the existing and incoming suppliers to introduce their new products and technology
IT Technician
Intelenet Communication
01.2011 - 09.2013
- Physical installation of Biometric Time and Attendance, Door Access control, CCTV and PABX Telephone System (Intercom) including the required infrastructure, equipment trim-out and configuration of devices
- Install, operate and maintain network services, routers, hubs, switches, modems and other network devices following technical plans
- Corrective Maintenance and Troubleshooting of the faults happened in cameras and Access control system
- Respond to user questions and explain the operation of network applications and equipment
- Installing software packages and operating systems in the computer and upgrading them
- Visit homes and offices of clients and take up, maintenance and repair work
- Regularly upgrading knowledge in order to assemble, install and repair the latest models released in the market
- Create backups for user data so that they are not lost during repair and maintenance
Computer Technician
Kinik Company (Taiwan)
08.2008 - 07.2010
- Diagnoses computer hardware and operating system problems and repair
- Performs backups of data files and systems
- Installs and reinstalls software for proper operation
- Performs installation, configuration and troubleshooting of peripheral devices such as laser printers, bar-code scanners, and USB devices
- Assists with network setup and cable installation as directed
- Install and configure local area data communications networks
- Communicate regularly with peer Technicians in other team regarding operational situations
- Record computer information such as problems that occurred, operating time and actions
Computer Operator
CMC Magnetics Corp. (Taiwan)
03.2006 - 03.2008
- Perform computer operations which include backups, system upgrade & recovery
- Perform tasks such as installation, diagnosis, repair and maintenance of computers, network job entry stations and related equipment within the computer network
- Record and maintain accurate incident and update records and logs
- Storing computer-related items such as disks, files and more
- The items must keep in classified procedure and in orderly manner and can be recovered whenever they are needed
- Conduct routine walkthroughs of local facility, correcting both appearance and functional imperfections of computers
Computer Technician
SPI TECHNOLOGIES INC.
10.2004 - 03.2006
- Repair computer systems and other peripheral equipment; conducts a variety of diagnostic tests to determine repairs needed
- Install, operate and maintain network services, routers, hubs, switches, modems and other network devices
- Resolve network communications problems to ensure users can access to networks
- Install or repair Operating Systems with standardized applications and networking software, diagnosing and solving problems that develop in their operations
- Respond to user questions and explain the operation of network applications and equipment
- Performs basic troubleshooting of computer errors and its peripheral devices such as printers and scanners
Computer Operator
Advanced Semiconductor Engineering, Inc.
11.2000 - 04.2003
- Manage the operation of computer hardware systems & software applications
- Troubleshoot the computer peripherals problems that occur
- Check for computer errors, locate the problem and solve it
- Maintain the client database on a daily basis, keeping up with current clients contact information and making changes as are necessary along the way
- Maintain log books and keep them updated
- Help employees set up a computer and provide them with all the computer services
- Maintain the database, documents and other related files in the computer system
- Do network maintenance, troubleshooting and repair computer connections
Education
Bachelor of Science - Computer Science
Manila, Metro Manila, Philippines 04.1997 - 04.1999
Secondary Level - undefined
Bernardo College
01.1993 - 01.1997
Elementary Level - undefined
Las Piñas Elementary School
01.1987 - 01.1993
Skills
Windows Operating System
Computer Hardware Installation
Computer Software Installation
Windows Application
Network Setup
IP CCTV Installation & Configuration
Biometrics Installation & Configuration
Gallagher Door Access Control Installation
Security Alarm System Installation
PABX Telephone System Installation & Configuration
Automatic Parking Barrier System
Turnstiles Systems
Elevator Access Control System
Structured Cabling Layout
Trainingseminar
- HIK Vision/Dahua, CCTV, 09/2016, System Integration Exhibition
- Self Mastery Training, 07/2015, Subic Bay Peninsula Hotel
- Axis, CCTV Analog/IP Cameras, 10/2013, Cylix Technologies
- Gallagher, Door Access Control System, 10/2013, Cylix Technologies
- Firetide, Wireless Network, 10/2013, Cylix Technologies
- Digiport Surveillance Client, Digiport IP Surveillance System, 10/2013, Cylix Technologies
- Axxonsoft AI CCTV Software, Nov. 2024
- UBIO biometrics (Korea), Dec. 2023.
Education
AMA COMPUTER COLLEGE, Computer Programming & Design, 1997 - 1999, Bernardo College, Las Piñas City, 1993 - 1997, Las Piñas Elementary School, Las Piñas City, 1987 - 1993
Personal Information
- Age: 44
- Place of Birth: Manila
- Height: 166 cm
- Weight: 72 kgs
- Citizenship: Filipino
- Date of Birth: 09/27/80
- Marital Status: Married
- Religion: Catholic
Timeline
Technical Manager
MTECH Biometrics
06.2023 - Current
Senior Tech Support Specialist (Technical Head)
Passim Solutions Inc.
01.2018 - 01.2021
Project In Charge
Cylix Technologies Inc.
10.2013 - 12.2018
IT Technician
Intelenet Communication
01.2011 - 09.2013
Computer Technician
Kinik Company (Taiwan)
08.2008 - 07.2010
Computer Operator
CMC Magnetics Corp. (Taiwan)
03.2006 - 03.2008
Computer Technician
SPI TECHNOLOGIES INC.
10.2004 - 03.2006
Computer Operator
Advanced Semiconductor Engineering, Inc.
11.2000 - 04.2003
Bachelor of Science - Computer Science
04.1997 - 04.1999
Secondary Level - undefined
Bernardo College
01.1993 - 01.1997
Elementary Level - undefined
Las Piñas Elementary School
01.1987 - 01.1993