Ryan Palangi
Information Technology
Bangued
Summary
Nimble INVENTORY CLERK adept at quickly and effectively rectifying technical problems and concerns. Provider of thoroughly researched technical advice easily understood by clients of any vocational level. Skilled at effectively communicating complex repair and replacement guidelines to diverse clientele via in-person, online and voice-based support interactions. Patient Technical Service Representative with 4 years providing workable and effective solutions to customers via voice chat and in person. Successful at converting upset ticket filers into satisfied clients. Always ready to tackle difficult electrical and mechanical issues by applying deep professional knowledge to address technical obstacles.
Overview
7
7
years of professional experience
1
1
Certification
4
4
Languages
Work History
Customer Service/Technical Service Representative
Alorica Philippines
05.2022 - 01.2024
- Prepared product performance reports by collecting data on customer feedback and reported failure rates.
- Monitored call queues, call volumes and other performance metrics to detect and rectify weaknesses in response times and measures.
- Documented support interactions for future reference.
- Maintained and updated customer appliances service database.
- Performed diagnosis of refrigerator, cooking appliances and window type air conditioner equipment failures via in-person inspection and phone-based consultation.
Video Editor (Job Order)
Department Of Education Division Of Abra
04.2021 - 03.2022
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
- Understood director's artistic vision and maintained alignment with vision throughout editing process.
- Evaluated and selected scenes for pacing, entertainment value, and continuity, trim shots and edit content.
- Contributed new ideas and looked for ways to improve content editing and processes.
Technical Support Representative
VXI
02.2020 - 03.2021
- Managed high levels of call flow and responded to Internet, Home Phone, TV technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative
Ibex Global
06.2019 - 01.2020
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Self Service Attendant/Pharmacy Assistant
Northern Luzon Drug Corporation (Mercury Drug)
02.2017 - 04.2019
- Provided high level of assistance to customers during special events, fundraisers and private parties.
- Checked with customer before presenting bill and offered to take additional orders.
- Maintained inventory of all saleable items.
- Maintained clean and professional appearance during work shift.
- Greeted customers and offered preferred seating if available.
Education
Bachelor of Science - Information Technology
Data Center College of The Philippines
05.2001 -
Skills
Software Installation
undefinedCertification
DICT Certified General Virtual Assistant
Timeline
Customer Service/Technical Service Representative
Alorica Philippines
05.2022 - 01.2024
Video Editor (Job Order)
Department Of Education Division Of Abra
04.2021 - 03.2022
Technical Support Representative
VXI
02.2020 - 03.2021
Customer Service Representative
Ibex Global
06.2019 - 01.2020
Self Service Attendant/Pharmacy Assistant
Northern Luzon Drug Corporation (Mercury Drug)
02.2017 - 04.2019
Bachelor of Science - Information Technology
Data Center College of The Philippines
05.2001 -
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