Overview
Work History
Education
On the Job Training
Personal Information
Certification
Character Reference
Timeline
Generic
Ryan Orante Bermido

Ryan Orante Bermido

Zone 5 Dolorosa Nabua

Overview

8
8
years of professional experience
15
15
years of post-secondary education
1
1
Certification

Work History

Customer Service Relations

Sutherland Global Services
04.2019 - 01.2025
  • Managed high-volume workloads effectively while maintaining a focus on quality service delivery for each client interaction.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries, issues, and concerns.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Loans Processor(Payments Department)

China Bank Savings
05.2018 - 12.2018
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Received and reviewed incoming documents and materials.

Tele-Collection Agent

Sumisho Motor Finance Corporation
07.2017 - 05.2018
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Telemarketing Agent

Metrobank Card Corporation
01.2017 - 06.2017
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Education

Bachelor of Science - Information and Technology

AMA Computer College
Naga City
04.2001 - 04.2016

On the Job Training

Philippine National Bank (PNB), 09/29/14 to 01/18/15

Personal Information

  • Age: 33
  • Height: 5'8"
  • Weight: 54 kg
  • Date of Birth: 12/07/91
  • Gender: Male
  • Nationality: Filipino
  • Marital Status: Single



Ryan Bermido

Applicant

Certification

To work as an Accounts Receivable Analyst, using my skills to support efficient cash flow and accuracy.

Character Reference

Jessica Taperla

Servcie delivery manager

Jessica.Taperla@sutherlandglobal.com

IT Park Provincial Capitol Complex

Cadlan Pili Camarines sur


Maria Dioquino

Servcie delivery manager

MariaHajilaApril.Dioquino@

sutherlandglobal.com

IT Park Provincial Capitol Complex

Cadlan Pili Camarines sur

Timeline

Customer Service Relations

Sutherland Global Services
04.2019 - 01.2025

Loans Processor(Payments Department)

China Bank Savings
05.2018 - 12.2018

Tele-Collection Agent

Sumisho Motor Finance Corporation
07.2017 - 05.2018

Telemarketing Agent

Metrobank Card Corporation
01.2017 - 06.2017

Bachelor of Science - Information and Technology

AMA Computer College
04.2001 - 04.2016

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Ryan Orante Bermido