RYAN OCAMPO
Mabalacat
Summary
Passionate and customer-friendly individual with a strong desire to contribute to an organization that values exceptional customer service. Seeking an opportunity to utilize and further develop customer service skills in the aviation industry, while also gaining valuable expertise in assigned tasks that contribute to company growth. Committed to delivering outstanding service and making a positive impact on organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Passenger Service Team Leader
Clark Airport Supports Services Corporation
06.2024 - Current
- Knowledgeable / familiar with operational systems of Amadeus Altéa Suite.
- Processed ticket rebooking, transportation and hotel vouchers during flight disruption or cancellation of flight.
- Oversaw gate and ramp services.
- Managed escalated customer concerns effectively, leading to higher customer retention.
- Investigated passenger complaints and incidents to identify issues.
- Facilitated improvements that enhanced on-time performance metrics for flights.
- Regularly assessed employee performance, and development within the team.
- Managed team member schedules and work assignments.
Passenger Service Agent
Starboard Manpower Incorporation
02.2023 - 06.2024
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Verified luggage and adhered to established aviation standards.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Broadcasted flight status updates over PA system.
- Maintained full compliance with safety regulations during boarding processes.
- Facilitated location of lost luggage by coordinating with baggage claim personnel and airline staff members.
- Kept current with airline policies and procedures to deliver excellent service.
- Implemented effective problem-solving techniques for passenger issues.
Education
Bachelor of Science - Hospitality Management
General De Jesus College
San Isidro, Nueva Ecija01.2022
Skills
- Oral and Written Communication Skills
- Ability to quickly and accurately learn
- Maintained high standard customer service during fast-paced operations
- Communicate clearly and positively with coworkers and management
- Team supervision
- Microsoft office
Certification
- 2P Emergency Response Planning and Crisis Management. (August17,2023-August18,2025)
- Dangerous Goods General Awareness Course.(August03,2023 – August04,2025)
- Ramp Handling v2021.07. (July23,2022 – July24,2025)
- Airside Safety Human Factors. (March18,2024 – March19,2026)
- ACAA for NON-CRO. (March17,2023 – March18,2026)
References
- Jessa, Magbag, Passenger Service Supervisor, 09859039127
- Lyca Maghirang, Passenger Service Supervisor, 09650835506
Timeline
Passenger Service Team Leader
Clark Airport Supports Services Corporation
06.2024 - Current
Passenger Service Agent
Starboard Manpower Incorporation
02.2023 - 06.2024
Bachelor of Science - Hospitality Management
General De Jesus College
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