Ryan Navia
Tagaytay City, Cavite
Summary
Proven Operations Executive with a track record of enhancing operational efficiency at South Plate Food Services. Expert in purchasing and planning, and adept at delegation, I've successfully negotiated supplier discounts and implemented cost-saving measures, resulting in significant budgetary improvements. Skilled in resolving customer complaints, ensuring high satisfaction levels.
I am exploring other opportunities anywhere, even if it means I have to start all over again at the bottom and utilize my career experiences for the benefit of my future employer/organization and the team that I will be joining.
Overview
19
19
years of professional experience
Work History
Operations Executive
South Plate Food Services
12.2023 - Current
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Negotiated supplier discounts to improve bottom line.
- Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
Food and Beverage Manager
RFSI Gourmet Food Enterprise
11.2018 - 03.2022
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Resolved customer complaints involving food or beverage quality and service.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
Waiter
Remeng Food Services
10.2005 - 06.2015
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Bachelor Of Science - Major in Psychology
Centro Escolar University
Manila, Philippines10.2004
Skills
Purchasing and planning
Timeline
Operations Executive
South Plate Food Services
12.2023 - Current
Food and Beverage Manager
RFSI Gourmet Food Enterprise
11.2018 - 03.2022
Waiter
Remeng Food Services
10.2005 - 06.2015
Bachelor Of Science - Major in Psychology
Centro Escolar University
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