Ryan Molina
Mabalacat, Province Of Pampanga
Summary
Dynamic and empathetic Blended CSR with proven expertise in complaint handling and CRM software. At Task Us, I excelled in managing high-stress situations, achieving increased customer loyalty through effective problem resolution. Skilled in maintaining professionalism and empathy, I ensured high customer satisfaction and repeat business, showcasing a strong customer focus and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Blended CSR
Task Us
02.2021 - 12.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Customer Services Representative
Iqor Ph
10.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Computer Engineering
Angeles University Foundation
Angeles City, Province Of Pampanga, PhilippinesHigh School Diploma -
Holy Angel University
Angeles City, Province Of Pampanga, Philippines04-2002
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Problem resolution
Timeline
Blended CSR
Task Us
02.2021 - 12.2024
Customer Services Representative
Iqor Ph
10.2019 - 02.2021
No Degree - Computer Engineering
Angeles University Foundation
High School Diploma -
Holy Angel University
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