Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Molina

Mabalacat, Province Of Pampanga

Summary

Dynamic and empathetic Blended CSR with proven expertise in complaint handling and CRM software. At Task Us, I excelled in managing high-stress situations, achieving increased customer loyalty through effective problem resolution. Skilled in maintaining professionalism and empathy, I ensured high customer satisfaction and repeat business, showcasing a strong customer focus and multitasking abilities.


Overview

5
5
years of professional experience

Work History

Blended CSR

Task Us
02.2021 - 12.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Customer Services Representative

Iqor Ph
10.2019 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Computer Engineering

Angeles University Foundation
Angeles City, Province Of Pampanga, Philippines

High School Diploma -

Holy Angel University
Angeles City, Province Of Pampanga, Philippines
04-2002

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Problem resolution

Timeline

Blended CSR

Task Us
02.2021 - 12.2024

Customer Services Representative

Iqor Ph
10.2019 - 02.2021

No Degree - Computer Engineering

Angeles University Foundation

High School Diploma -

Holy Angel University
Ryan Molina