Ryan Merluza
Billing Specialist
Bay, Province Of Laguna
Summary
Experienced with analyzing and interpreting complex data to identify operational inefficiencies. Utilizes data-driven strategies to streamline processes and improve productivity. Knowledge of process optimization and data analysis to support strategic decision-making.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Billing Operation Analyst
Cloudstaff
05.2025 - Current
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
- Created and managed operational databases to store and track data and maintain accurate information.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
Account Receivable/Portfolio Accounting Analyst
Genpact LLC
05.2024 - 03.2025
- Enhanced portfolio performance by conducting thorough investment analysis and implementing strategic recommendations.
- Facilitated cross-functional collaboration through clear communication channels between Portfolio Accounting Analysts and other departments such as Investment Management and Compliance teams.
- Improved client relations by providing timely and comprehensive portfolio updates and addressing any concerns promptly.
- Created and maintained precise and accurate models, charts and reports.
Account Receivable/AR Collection Specialist
Manpower Solution Agency – Qiagen Manila
Alabang
12.2022 - 01.2024
- Successfully managed a high-volume AR portfolio while maintaining a strong focus on customer satisfaction and timely collections.
- Facilitated the resolution of billing disputes, collaborating with internal departments to correct errors and expedite payment.
- Assisted in preparing monthly aging reports for management review, highlighting potential collection risks and areas for improvement.
- Streamlined AR processes, leading to increased efficiency and reduced errors in billing and collections.
- Negotiated favorable payment terms with clients during periods of financial hardship, preserving long-term business relationships while protecting company interests.
Education
Bachelor of Science - Marine Transportation
Mariners Polytechnic Colleges Foundation
Baras, Province Of Camarines Sur, Philippines 04.2001 -
Skills
Data analysis
Forecasting skills
Process updates
Operational efficiency
Reporting skills
Workflow optimization
Problem-solving abilities
Proficient in SAP
Salesforce CRM experience
Certification
English Proficiency Program
Timeline
Billing Operation Analyst
Cloudstaff
05.2025 - Current
Account Receivable/Portfolio Accounting Analyst
Genpact LLC
05.2024 - 03.2025
Account Receivable/AR Collection Specialist
Manpower Solution Agency – Qiagen Manila
12.2022 - 01.2024
English Proficiency Program
07-2012
Bachelor of Science - Marine Transportation
Mariners Polytechnic Colleges Foundation
04.2001 -
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