RYAN MARGARSE CARLOS
Imus,Philippines
Summary
Dedicated Technical Services Engineer with expertise in Customer Relationship Management and Technical Troubleshooting. Guides end-users through complex issues, fostering a supportive environment that prioritises user satisfaction. Implements proactive network assessments, aligning technical solutions with client needs.
Overview
19
19
years of professional experience
Work History
Technical Services Engineer
MIDD Consulting and Outsourcing Inc.
Makati City
07.2017 - Current
- In charge on installation and configuration of Stratus FT Server’s that are currently deployed on each client.
- Replacing Stratus FTServer parts as required, providing support, including procedural, documentation.
- Managed server platforms, including VMWare and RHEL OS, ensuring optimal performance and stability.
- Conducted disk allocation and planning to ensure appropriate resource distribution and usage.
- Provide necessary guidance to end user and manage user request.
- Support end user on windows platform.
- Troubleshooting network problems and diagnosing and solving hardware faults.
- Provide 24/7 Support including phone calls and email requests if needed.
- Prioritising and managing several open cases at one time.
Technical Services Engineer
ACSI – Aim Corporate Solutions Inc.
Makati City
06.2013 - 06.2017
- Handling Support on Stratus FTServers that are currently deployed on each client.
- Handling network assessment based on client needs.
- Provides IT support to all end-users.
- Provide necessary guidance to end user and mange user request.
- Support end user on Windows Operating Platforms
- Installing and configuring VMWare and RHEL OS.
- Troubleshooting network problems and diagnosing and solving hardware faults.
- Replacing Stratus FTServer parts as required, providing support, including procedural, documentation.
- Prioritizing and managing several open cases at one time.
Technical Support Engineer
Cypress Manufacturing Limited (Philippine Branch)
Gen. Trias Cavite
09.2008 - 06.2013
- Resolve hardware and software issues on desktop, laptop, network printer.
- Provides IT support to all end-users.
- Provides first level support on network (LAN/WAN) related problems.
- Provide necessary guidance to end user and mange user request.
- Support end user on Windows Operating Platforms
- Installing and configuring computer systems.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
- Replacing parts as required, providing support, including procedural, documentation.
- Prioritizing and managing several open cases at one time.
Desktop Support
Access Worldwide Philippines INC.
Makati City
02.2008 - 09.2008
- Provides IT support to all end-users.
- Provides first level support on network (LAN/WAN) related problems.
- Knowledgeable in dealing with Windows Operating Platforms.
- Has knowledge of ensuring operational effectiveness of the computer and the safekeeping of its database files.
- Ability to install, upgrades, and troubleshoots computer hardware and software problem.
- Familiar with networking topologies and setting up LAN/WAN connection as well as dealing with TCP/IP properties.
- Work with helpdesk and network operation staff as appropriate to determine and resolve problems.
- Assist in maintaining LAN/WAN records and as appropriate telephone systems cables.
Education
Computer Science -
System Technology Institute
Manila03-2002
Secondary Education -
Jose Abad Santos High School
Pasay City03-1998
Primary Education -
Sto. Thomas Elementary School
Lubao, Pampanga03-1994
Skills
- Network troubleshooting
- Hardware diagnostics
- Virtualization administration
- Network assessment
- Customer relationship management
- Software installation
- Decision making
- Active listening
- Technical troubleshooting
- Product knowledge
- Knowledge of operating systems
- Computer literacy
- Hardware Maintenance
Personal Information
- Age: 44
- Height: 5'6"
- Weight: 128 lbs
- Father's Name: Bonifacio Carlos
- Mother's Name: Elenita M. Carlos
Timeline
Technical Services Engineer
MIDD Consulting and Outsourcing Inc.
07.2017 - Current
Technical Services Engineer
ACSI – Aim Corporate Solutions Inc.
06.2013 - 06.2017
Technical Support Engineer
Cypress Manufacturing Limited (Philippine Branch)
09.2008 - 06.2013
Desktop Support
Access Worldwide Philippines INC.
02.2008 - 09.2008
Computer Science -
System Technology Institute
Secondary Education -
Jose Abad Santos High School
Primary Education -
Sto. Thomas Elementary School