Ryan Manicad
Taguig City
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Store Officer
Puregold Price Club Inc.
Taguig City
2023.06 - 2025.07
- Updated price tags regularly according to changes in market prices or promotions.
- Prepared reports on sales trends, inventory levels, customer feedback, for management review.
- Responded quickly to complaints from customers related to products or services provided.
- Maintained security standards within the store by monitoring customer activities closely.
- Resolved conflicts between customers and staff members professionally.
- Inspected merchandise for damages and shortages, and reported discrepancies to the supervisor.
Supervisor Specialist
Worklink Services Inc.
Mandaluyong City
2019.09 - 2023.05
- Conducted regular performance reviews of all staff members in the customer service team.
- Monitored customer inquiries from different channels such as phone calls, emails, chat messages, ensuring timely response times.
- Evaluated existing systems used by the organization for providing excellent customer service experience and identified areas needing improvement or modification.
Warehouse Supervisor
Philippine Family Mart
Makati City
2014.07 - 2019.09
- Supervised loading and unloading of materials from incoming trucks.
- Coordinated with other departments to ensure smooth flow of materials.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Provided leadership to motivate staff members to achieve performance goals.
- Ensured compliance with local regulations related to health and safety standards.
Posting Clerk
Profem Enterprises
Quezon City
2013.02 - 2014.05
- Resolved customer complaints in a professional manner.
- Organized paperwork for easy retrieval when needed.
- Organized files in accordance with company policies and procedures.
- Responded promptly to customer inquiries via telephone or email.
RDU Clerk
Sanford Marketing
Ilagan City
2011.11 - 2012.04
- Entered data into computer systems accurately and efficiently.
- Organized and maintained filing systems for confidential documents.
- Scanned documents into digital formats ensuring accuracy of content.
- Verified accuracy of all paperwork prior to submission for processing.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Education
Bachelor of Science - Information Technology
International School of Asia And The Pacific
Penablanca Cagayan 2007.07 - 2011.03
Skills
- Inventory management
- Loss prevention
- Sales reporting
- Visual merchandising
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
Languages
Tagalog
First Language
English
Advanced (C1)
C1
Timeline
Store Officer
Puregold Price Club Inc.
2023.06 - 2025.07
Supervisor Specialist
Worklink Services Inc.
2019.09 - 2023.05
Warehouse Supervisor
Philippine Family Mart
2014.07 - 2019.09
Posting Clerk
Profem Enterprises
2013.02 - 2014.05
RDU Clerk
Sanford Marketing
2011.11 - 2012.04
Bachelor of Science - Information Technology
International School of Asia And The Pacific
2007.07 - 2011.03