Ryan Golosino
Computer Science
Talibon, Bohol
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Office Staff Member
Private Company
Talibon, Bohol
05.2018 - 06.2019
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Assistant
Lydias Ticketing
Talibon Bohol
03.2012 - 08.2015
- Managed + incoming calls each day with utmost professionalism and knowledgeable service.
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Collaborated with other departments to guarantee customer satisfaction.
- Maintained clean and organized work environment to maintain customer safety.
Education
Bachelor of Science - Computer Science
Bohol Institute of Technology
Talibon,Bohol 04.2001 -
Skills
Empathy
Timeline
Customer Service Office Staff Member
Private Company
05.2018 - 06.2019
Customer Service Assistant
Lydias Ticketing
03.2012 - 08.2015
Bachelor of Science - Computer Science
Bohol Institute of Technology
04.2001 -
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