Ryan Gerona
IT Officer
Antipolo City
Summary
Experienced IT Professional with 10 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
10
10
years of professional experience
Work History
IT Officer
InspiringPG
03.2024 - 08.2024
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
- Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
- Conducted regular system audits for compliance with industry standards and regulations.
IT Officer
FiberHome Phils. Inc.
08.2018 - 03.2023
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
IT Officer
LSERV Corp.
05.2018 - 08.2018
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
IT Supervisor
Bluebean Inc
11.2016 - 02.2018
- Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
- Oversaw vendor relationships, negotiating contracts for cost-effective solutions that met organizational needs.
- Reduced downtime and increased productivity by providing timely technical support to staff members.
IT Technician
AKV Connect
08.2016 - 11.2016
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and hardphones.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
IT Specialist
Bluebean Inc.
10.2014 - 06.2016
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Developed customized software solutions for improved business processes and increased productivity.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Patched software and installed new versions to eliminate security problems and protect data.
- Optimized network performance through regular monitoring and maintenance.
IT Technician
Bluebean Inc.
07.2014 - 10.2016
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Education
Bachelor of Science - Information Technology
Sumulong College of Arts And Sciences
Antipolo City 04.2001 -
Skills
Quality assurance
Risk mitigation planning
Documentation and reporting
Product development
Decision-Making
Teamwork and Collaboration
Problem-Solving
Infrastructure development
Peripheral maintenance
Application installations
Technical issue analysis
Application support
IT Compliance
IT risk management
IT Asset Management
Network Administration
Computer Skills
Operating System: Linux, Windows XP, 7, 8, 10 and 11, Mac OS
Programming Platform: VB.net, C++, MS Visual Studio, HTML, PHP and CSS
Databases: Oracle, MySQL and MS Acess
Hardware: Desktop, Laptops, Server, Network Servers, Routers, Switches, Fiber and Patches, Biometrics, Printers and Scanners, CCTV servers
Software: MS Offices, Open Source Offices, VPN, VoIP, Adobe Applications
Servers: MS Servers, Dialers, Cloud, FTP Server, Network and Firewall Servers
Timeline
IT Officer
InspiringPG
03.2024 - 08.2024
IT Officer
FiberHome Phils. Inc.
08.2018 - 03.2023
IT Officer
LSERV Corp.
05.2018 - 08.2018
IT Supervisor
Bluebean Inc
11.2016 - 02.2018
IT Technician
AKV Connect
08.2016 - 11.2016
IT Specialist
Bluebean Inc.
10.2014 - 06.2016
IT Technician
Bluebean Inc.
07.2014 - 10.2016
Bachelor of Science - Information Technology
Sumulong College of Arts And Sciences
04.2001 -
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