RYAN GAUDIEL
San Jose Del Monte, Province Of Bulacan,BUL
Summary
Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Experienced with overseeing complex operational functions to streamline processes and enhance productivity. Utilizes strategic planning and effective team management to meet organizational goals. Knowledge of implementing best practices to drive continuous improvement and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Operations Supervisor
CEVA Logistics Inc.
Paranaque City
07.2021 - Current
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Trained and mentored junior staff in logistics best practices and workflow efficiency.
- Analyzed performance metrics to identify trends, driving strategic initiatives for operational excellence.
- Collaborated with management to establish KPIs, monitoring progress against company goals and objectives.
- Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery.
- Collaborated with executive leadership on strategic planning initiatives to align department objectives with overall company goals.
- Conducted regular team meetings to maintain open communication channels and address any concerns or challenges promptly.
- Analyzed data trends to forecast future needs accurately and make informed decisions regarding resource allocation.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Operations Supervisor
DHL Global Forwarding
Pasay, Metro Manila, Philippines
03.2019 - 07.2021
- Supervised daily operations to ensure workflow efficiency and adherence to safety protocols.
- Coordinated staff schedules and training sessions for new employees, enhancing team productivity.
- Implemented process improvements that reduced operational delays and increased service quality.
- Monitored inventory levels using ERP systems, optimizing stock management practices across departments.
- Conducted performance evaluations and provided constructive feedback to team members for continuous improvement.
- Resolved customer complaints effectively, fostering a positive workplace culture and enhancing client satisfaction.
- Developed standard operating procedures that improved consistency in task execution among staff members.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Process Expert
DHL Global Forwarding
Pasay, Metro Manila, Philippines
06.2014 - 03.2019
- Led process improvement initiatives, enhancing operational efficiency and reducing waste across multiple projects.
- Mentored junior team members, fostering skill development and ensuring adherence to best practices in process management.
- Analyzed workflow data to identify bottlenecks, recommending strategic adjustments to optimize productivity.
- Collaborated with cross-functional teams to design and implement standard operating procedures that increased consistency.
- Conduct country assessment for farming and hunting of additional task that can be endorsed to GSC.
- Managed the transition call and process to execute the task.
- Create SOP and other documentation for the transition phase of a certain activity.
Process Associate
DHL Global Forwarding
Pasay, Metro Manila, Philippines
07.2013 - 05.2014
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Managed the Master Data Management for all the organization code needed to create as part of the migration process.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Monitored and reported on process performance to verify compliance with established standards.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
Education
Certification of Teaching Profession (CTP) - Education
La Concepcion College
SJDM - Bulacan03-2020
Bachelor of Science - Business Administration Major in HRDM
Technological Institute of The Philippines
Quezon City03-2011
Skills
- Staff training and development
- Operational excellence
- Customer relationship management
- Task delegation
- Scheduling coordination
- Performance monitoring
Certification
CARGOWISE CERTIFIED PROFESSIONAL
Additional Information
CHARACTER REFERENCE will be provided upon request.
Timeline
Senior Operations Supervisor
CEVA Logistics Inc.
07.2021 - Current
Operations Supervisor
DHL Global Forwarding
03.2019 - 07.2021
Process Expert
DHL Global Forwarding
06.2014 - 03.2019
Process Associate
DHL Global Forwarding
07.2013 - 05.2014
Certification of Teaching Profession (CTP) - Education
La Concepcion College
Bachelor of Science - Business Administration Major in HRDM
Technological Institute of The Philippines