- Reading Books
- Running
- Playing Baketball
- Listening to Music
- Interacting with People
Ryan Crisostomo
Caloocan,NCR
Summary
Assistant maitre d' with expertise in employee training and team leadership. Directs daily operations to ensure compliance with restaurant policies and enhance guest satisfaction. Promotes a culture of excellence through effective coaching and conflict resolution. Proven ability to adapt to dynamic environments while fostering team collaboration and customer engagement.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Assistant Maitre D'
Silversea Cruise Line
09.2025 - Current
- Ensured guest satisfaction by delivering exceptional dining experiences.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure a positive experience.
- Increased revenue by coaching team members in customer service and up-selling techniques.
- Coordinated table reservations and dining room allocations to maximise occupancy and guest satisfaction.
- Instilled brand values and standards through friendly customer service, enhancing memorable dining experiences.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Led a team of 20 staff members, providing training and development to enhance service delivery and customer satisfaction.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Trained staff on updated procedures and menu items to ensure consistency.
- Scheduled regular staff meetings to discuss targets and encourage team collaboration.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Maintained meticulous health and safety standards, achieving top ratings in all inspections and ensuring a safe dining environment.
- Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
- Implemented a reservation system to optimise seating capacity and reduce wait times during peak hours, enhancing overall efficiency.
- Supervised restaurant floor during service, monitoring staff performance and guest satisfaction levels.
- Responded to guest inquiries, providing detailed information on menu items and wine pairings.
- Supervised restaurant floor during service, monitoring staff performance and guest satisfaction levels.
Waiter
Silversea Cruise Line
07.2012 - 09.2025
Waiter
Costa Cruise Line
06.2006 - 08.2011
- Delivered friendly, fast service for high-volume orders during peak periods.
- Served meals and drinks with professionalism, care, and prompt delivery.
- Took accurate food and beverage orders, relaying dietary requests to kitchen.
- Verified accuracy of food and beverage orders and delivered finished meals to tables.
- Coordinated with kitchen and bar staff to ensure timely service during peak periods.
- Resolved customer complaints with empathy and professionalism, enhancing satisfaction and loyalty.
- Welcomed new customers upon arrival, answered questions, and took drink orders.
- Presented menus, explained daily specials, and recommended options confidently.
- Suggested menu items and matching beverages aligned with guest preferences.
- Maintained hygiene and food handling standards for full regulatory compliance.
- Supported team members during rush hours through flexible, cooperative work.
- Ensured cleanliness and organisation in dining and service spaces to enhance guest experience.
- Provided seating assistance to guests promptly immediately after greeting new customers.
- Answered customer queries using up-to-date knowledge of food and drink.
- Arranged dining area setup, including tables and decorations for appeal.
Education
Bachelor of Science in Architecture
Far Eastern University
Manila, 00Skills
- Reservation management
- Upselling techniques
- Customer service excellence
- Guest service
- Conflict resolution
- Employee training
- Team leadership
- Supervisory skills
- Performance evaluation
- Staff motivation
- Time management
- Customer engagement
- Leadership and supervision
Certification
- Silversea Way Food and Beverage Service
- Getting Started as New Leader Course
Interests
Accomplishments
- Hospitality Cup Winner 2014
- Hospitality Cup Winner 2018
- Hospitality Cup 2nd Runner up 2022
Timeline
Assistant Maitre D'
Silversea Cruise Line
09.2025 - Current
Waiter
Silversea Cruise Line
07.2012 - 09.2025
Waiter
Costa Cruise Line
06.2006 - 08.2011
Bachelor of Science in Architecture
Far Eastern University