RYAN CANEDA
CITY OF TALISAY
Summary
Professional with robust background in conflict resolution and customer service. Skilled in navigating complex issues, implementing solutions, and ensuring client satisfaction. Strong collaborator with focus on team synergy and adaptability to changing demands. Proven ability to communicate effectively, mediate disputes, and achieve results-driven outcomes.
Overview
17
17
years of professional experience
Work History
Resolution Specialist
Amazon
07.2024 - Current
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
Customer Service Representative
Amazon
09.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate resolution.
Shopify Virtual Assistant
Upwork.com
11.2016 - 02.2021
- Email Handling
- Customer Service
- Store Creation
- Product Research and Uploads
- General Virtual Assistant
Internet Café Attendant
J.S. Right Click Station
06.2013 - 08.2016
- Monitored network performance, ensuring a reliable connection for all users at the cafe.
- Educated customers on proper computer usage, reducing instances of user error or damage to equipment.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for customers.
Seafarer
Astro Shipmanagement Inc.
04.2008 - 09.2012
- First Vessel - M.V. Astro Coach
- Second Vessel - M.V. Triple Star
- Third Vessel - M.V. F.D Isabela
Education
Bachelor of Science - Marine Engineering
University of Cebu - METC
Cebu City, Province Of Cebu, Philippines03-2008
Skills
- Costumer Obsession
- Problem-solving
- Attention to detail
- Critical thinking
Hobbies
- Gaming
- Travelling
Timeline
Resolution Specialist
Amazon
07.2024 - Current
Customer Service Representative
Amazon
09.2022 - 07.2023
Shopify Virtual Assistant
Upwork.com
11.2016 - 02.2021
Internet Café Attendant
J.S. Right Click Station
06.2013 - 08.2016
Seafarer
Astro Shipmanagement Inc.
04.2008 - 09.2012
Bachelor of Science - Marine Engineering
University of Cebu - METC
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