Ryan Bundalian

Key Responsibilities

• Customer Engagement and Relationship Management. Serve as the main point of contact for customers through their journey with Anaplan. Cultivate strong, positive relationships with key stakeholders and understand the customer's business objectives
• Onboarding and Adoption. Guiding clients through best practices to maximize the value of the platform and making sure that the workspace and licenses are being fully utilized.
• Partnering with the customer to develop strategies to solve complex business challenges leveraging Anaplan solution.
• Customer Retention and Renewal. Monitoring customer's usage, conduct Verified Outcome/Value Realization to identify risks early on and develop plans to mitigate churn.
• Collaborate with Sales, products and support team to provide best experience for customers.

• Managing book of business to reach renewal goals
• Conducting quarterly business review to ensure maximum usage and provide insight on business development
• Assigned as a peer partner to mentor new hires
  Managed successful negotiations for multi-year contract renewals
• Instrumental role in client satisfaction by working with internal
  teams to provide resolution

• Responsible in growing book of business to reach sales goals
• Conducting Sales Acceleration Solutions program
• Train and assist new hires with Internal process