Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Bundalian

San Pedro, Province Of Laguna

Summary

Results-driven Customer Success Business Partner with years of experience in driving customer satisfaction and success in the SaaS industry. Building long-term relationships with the client, championing adoption and fostering customer loyalty through support and tailored solutions.

Overview

19
19
years of professional experience

Work History

Customer Success Business Partner

Anaplan
Makati City, Metro Manila, Philippines (Remote)
02.2024 - Current

Key Responsibilities

  • Customer Engagement and Relationship Management. Serve as the main point of contact for customers through their journey with Anaplan. Cultivate strong, positive relationships with key stakeholders and understand the customer's business objectives
  • Onboarding and Adoption. Guiding clients through best practices to maximize the value of the platform and making sure that the workspace and licenses are being fully utilized.
  • Partnering with the customer to develop strategies to solve complex business challenges leveraging Anaplan solution.
  • Customer Retention and Renewal. Monitoring customer's usage, conduct Verified Outcome/Value Realization to identify risks early on and develop plans to mitigate churn.
  • Collaborate with Sales, products and support team to provide best experience for customers.

Customer Success Manager

Deltek, Inc.
Makati City, Metro Manila, Philippines (Remote)
04.2015 - 02.2024
  • Managing book of business to reach renewal goals
  • Conducting quarterly business review to ensure maximum usage and provide insight on business development
  • Assigned as a peer partner to mentor new hires
    Managed successful negotiations for multi-year contract renewals
  • Instrumental role in client satisfaction by working with internal
    teams to provide resolution

Account Manager

AMMEX
Makati City, Metro Manila, Philippines
08.2006 - 04.2015
  • Responsible in growing book of business to reach sales goals
  • Conducting Sales Acceleration Solutions program
  • Train and assist new hires with Internal process

Education

High School Diploma -

The National Teachers College
Manila, Metro Manila, Philippines
03-1999

Skills

  • Customer engagement
  • Relationship management
  • Value realization
  • Strategic planning
  • Team collaboration
  • Client retention

Timeline

Customer Success Business Partner

Anaplan
02.2024 - Current

Customer Success Manager

Deltek, Inc.
04.2015 - 02.2024

Account Manager

AMMEX
08.2006 - 04.2015

High School Diploma -

The National Teachers College

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Ryan Bundalian