Ryan Belmoro Duterte
Senior Waiter
Muntinlupa
Summary
Sharing my abilities and knowledge as a hospitality professional to make an environment of competency towards keeping up the standard and greatness of the school that empowers the development of each hospitality learner.
Professional with comprehensive experience in managing and developing training programs. Known for strong focus on team collaboration and achieving measurable results. Demonstrates adaptability and reliability, delivering impactful training solutions and fostering employee growth. Possesses skills in instructional design, curriculum development, and performance evaluation, coupled with excellent communication and leadership abilities.
Overview
18
18
years of professional experience
5
5
Languages
Work History
Training Supervisor/ Senior Waiter
Costa Cruises
08.2023 - Current
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Collaborated with company leaders and department managers to determine training needs.
Waiter
Costa Cruises
04.2013 - Current
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Promoted specials or upsold items to increase average check amount.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Assistant Waiter
Costa Cruises
08.2011 - 01.2013
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
Assistant Waiter
Costa Cruises
06.2011 - 08.2011
- Company Overview: Magsaysay Maritime Corporation
- Magsaysay Maritime Corporation
Petty Officer & Crew Steward
Costa Cruises
10.2007 - 02.2011
- Led emergency response drills to enhance preparedness, minimizing potential impact during actual emergencies.
- Implemented resource allocation system that maximized efficiency and reduced waste.
Education
Bachelor of Science - Hotel And Restaurant Management
LYCEUM OF THE PHILIPPINES UNIVERSITY
Intramuros, Metro Manila, Philippines 04.2001 - 01.2006
High School Diploma -
Manuel A. Roxas
Paco, Manila 04.2001 -
Skills
- Excellent Both Oral and Written Skills
- Active Listening Skills
- Time Management Skills
- Customer Service Skills
- Strong Interpersonal Skills
- Attention to Detail
- E-learning development
- Learning management systems
Personal Information
- Age: 41
- Place of Birth: Manila City
- Citizenship: Filipino
- Date of Birth: 02/14/84
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Training Supervisor/ Senior Waiter
Costa Cruises
08.2023 - Current
Waiter
Costa Cruises
04.2013 - Current
Assistant Waiter
Costa Cruises
08.2011 - 01.2013
Assistant Waiter
Costa Cruises
06.2011 - 08.2011
Petty Officer & Crew Steward
Costa Cruises
10.2007 - 02.2011
Bachelor of Science - Hotel And Restaurant Management
LYCEUM OF THE PHILIPPINES UNIVERSITY
04.2001 - 01.2006
High School Diploma -
Manuel A. Roxas
04.2001 -
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