Ryan Balagot
Imus City, Cavite
Summary
Professional with strong experience in restaurant industry, well-prepared for leadership roles. Known for effective team collaboration and consistent achievement of results. Skilled in staff management, customer service, and operational efficiency. Adaptable and reliable in dynamic environments, ensuring smooth operations and high standards.
Overview
5
5
years of professional experience
Work History
Shift Manager
Jollibee Food Corp.|Extremee Fastfood Develop Inc.
03.2022 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Managed staff hiring, training and supervision.
- Oversaw loading and unloading of packages in warehouse.
Service Crew
Jollibee Food Corp. | Snack Shaft Food Corporation
10.2021 - 03.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept all preparation areas clean by sweeping, mopping, and washing down counters.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
Bagger/Sales Clerk
SM Savemore Market
09.2020 - 03.2021
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Provided product knowledge to help customers select best products.
Warehouse helper/Picker
NRW Marketing and Manpower Agency Inc.
09.2019 - 06.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used forklifts and pallet jacks to relocate products.
- Reduced shipping errors by double-checking orders before dispatch, resulting in increased customer satisfaction rates.
- Ensured safe working environment by adhering to warehouse safety guidelines and promptly reporting any hazards or accidents.
- Improved warehouse efficiency by maintaining accurate inventory records and conducting regular stock checks.
Education
Bachelor of Science - Human Resource Development Management
Jose Rizal Memorial State University
Katipunan, Zamboanga Del Norte05-2019
Skills
- Customer service focus
- Decision-making
- Employee training
- Handling customer complaints
- Equipment operation
- Schedule management
- Flexible schedule
- Operations management
- Shift leadership
- Inventory management
Accomplishments
FSC Validation 2024 Jollibee Food Corp. | Extremee Fastfood Develop inc., August 2024 • High performer FSC validation 2024 ensure implementation of best management practices: Food, Services, Cleanliness, Condition and food safety standard.
Timeline
Shift Manager
Jollibee Food Corp.|Extremee Fastfood Develop Inc.
03.2022 - 01.2025
Service Crew
Jollibee Food Corp. | Snack Shaft Food Corporation
10.2021 - 03.2022
Bagger/Sales Clerk
SM Savemore Market
09.2020 - 03.2021
Warehouse helper/Picker
NRW Marketing and Manpower Agency Inc.
09.2019 - 06.2020
Bachelor of Science - Human Resource Development Management
Jose Rizal Memorial State University
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