Ryan Bagalihog
Customer Service Associate
Taguig, Metro Manila,Metro Manila
Summary
Experienced with diagnosing and resolving technical issues across various equipment. Utilizes in-depth knowledge of repair techniques to ensure optimal functionality. Track record of effective problem-solving and maintaining operational efficiency.
Overview
13
13
years of professional experience
1
1
Language
Work History
Appliance Repair Specialist
JustPressOne Incorporated
03.2022 - 01.2025
- Increased customer satisfaction by providing timely and efficient repairs on various electronic devices.
- Maintained accurate records for all completed repairs, enabling quick reference in case of future issues.
- Setup appointment for technicians' visits.
- Monitor parts needed for repair (costs and shipments)
Customer Service Representative - Healthcare
STARTEK PHILIPPINES INCORPORATED
11.2018 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Monitor and assist customers` samples journey for DNA testing.
Customer Service Representative - Dish Network
Spi CRM
02.2017 - 11.2018
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Maintained detailed records of customer interactions, documenting issues, actions taken, and resolutions achieved.
- Handles all billing and technical concerns regarding their Dish TV Network Services.
Customer Service Representative - Sprint Mobile
The Results Companies
07.2016 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handles all billing and minor technical concerns
Financial Customer Service Representative
SUTHERLAND GLOBAL SERVICES PHILIPPINES
07.2013 - 11.2013
- Leveraged strong analytical skills to troubleshoot and resolve technical issues related to online banking platforms, ensuring a positive user experience for clients.
- Navigated complex client scenarios with tact and professionalism, resulting in successful resolution of conflicts or concerns.
- Streamlined account management for improved client experiences and increased retention rates.
- Delivered personalized customer service by taking the time to understand individual client needs, leading to increased trust and loyalty among the bank''s clientele.
Travel Specialist
AEGIS PEOPLE SUPPORT
01.2012 - 05.2013
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Education
Undergraduate - Bachelor of Secondary Education
Philippine Normal University
Manila, Metro Manila, Philippines 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Aquascaping
I love to decorate aquarium tanks with aquatic plants, substrates and vibrant artificial decors.
I love watching school fish roaming around my aquarium it relaxes me and makes me focus.
Timeline
Appliance Repair Specialist
JustPressOne Incorporated
03.2022 - 01.2025
Customer Service Representative - Healthcare
STARTEK PHILIPPINES INCORPORATED
11.2018 - 03.2022
Customer Service Representative - Dish Network
Spi CRM
02.2017 - 11.2018
Customer Service Representative - Sprint Mobile
The Results Companies
07.2016 - 02.2017
Financial Customer Service Representative
SUTHERLAND GLOBAL SERVICES PHILIPPINES
07.2013 - 11.2013
Travel Specialist
AEGIS PEOPLE SUPPORT
01.2012 - 05.2013
Undergraduate - Bachelor of Secondary Education
Philippine Normal University
05.2001 -
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