Rwendelyn Ocampo

• Conducts infection prevention and control surveillance activities and reports findings to the Sr. Infection Control Officer, Hospital Epidemiologist, and Department Manager
• Contributes to the development and execution of infection control programs, policies, and procedures within Makati Medical Center (MMC)
• Facilitates compliance with infection control protocols through staff education, audits, and ongoing monitoring, in coordination with the Sr. Infection Control Officer
• Provides clinical guidance to nursing and healthcare staff on infection-related concerns in patient care areas
• Prepares and submits articles for publication in The Makati Med Beat
• Performs additional duties as assigned by the immediate supervisor
• Reviews medical records related to outbreak investigations, analyzes documentation, and summarizes findings for presentation to leadership
• Assists in drafting, updating, and standardizing departmental policies and procedures in alignment with local and international healthcare standards

• Encodes, prepares and files minutes of meetings,

communications, letters and confidential records of committees and retrieves them as needed.

• Assists in processing Quality System documents and ensures that documents are updated based on the Document Control procedure and revision guidelines.

• Ensures proper dissemination of policies, procedures and activities, updates training records

• Maintains a coding system and indexing of all internal and external memos of different offices.

• Collects, encodes in a timely manner, and ensures completeness

of Infection and Prevention and Control surveillance forms.

• Assists in the hospital-wide implementation of International Standards in Patient Care and Patient Safety, Department of Health (DOH) and PhilHealth standards.

• Assists Head and Officers of the Infection and Prevention and Control and promptly escalates any concerns.

• Ensures good housekeeping, i.e., 5S, is actively practiced.

• Performs other tasks that may be assigned by his/her immediate superior from time to time.

• Responsible in monitoring cargo movement through the forwarding and tracking system, arranges transportation and forwarding services for all order to ensure materials/goods is delivered per schedule and also looks for opportunities to find lower cost carriers and faster shipping routes.

• Organize all proper documents to be needed.

• Operated a multi-line phone system, efficiently routing calls, relaying messages, and welcoming visitors to ensure smooth front-desk operations
• Ensured confidentiality of sensitive information by adhering to strict privacy protocols and maintaining secure, organized filing systems
• Fostered a collaborative and positive workplace culture through strong interpersonal communication and relationship-building
• Enhanced document management practices by maintaining organized files and archiving outdated records for timely access and retrieval
• Supported the Operations Manager in daily call center functions, including recruitment, staff selection, compensation and benefits, training coordination, timekeeping, and general HR operations
• Managed HR processes such as policy administration, employment documentation verification, and accurate data entry into HR systems and personnel 201 files

• Set clear performance expectations, monitored team progress, and delivered constructive feedback
• Conducted coaching sessions that strengthened individual skills and improved overall performance
• Increased team efficiency by streamlining workflows and tracking key performance indicators
• Mentored junior staff in developing leadership competencies and career growth
• Designed and facilitated in-house and refresher training programs, including materials and logistics
• Assessed CSR sales quality and maintained communication between staff and management

• Resolved customer issues empathetically, fostering loyalty and repeat business
• Maintained professionalism in high-pressure situations and conflict resolution
• Boosted customer satisfaction through prompt and accurate support
• Handled inquiries related to products, services, and company information