RUZZELLYN SANTOS
EBUENGA
SAN JOSE
Summary
High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams. Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact. Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
1825
1825
years of professional experience
Work History
Telemarketer
Global Sme Loans Inc
Marikina City
03.201 - Current
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Built relationships with customers using strong persuasion and active listening skills.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Informed current and prospective customers of promotions and new or upgraded products.
- Attained 6M in sales targets on monthly basis.
Marketing Associate
Global Sme Loan Inc
Ermita Manila
06.202 - 09.202
Collector
Oman Silang
Quezon City
02.201 - 02.201
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
Education
Technology
System Technology Institute
Marikina City, Metro Manila, Philippines05.2003
Skills
Customer Service
Timeline
Technology
System Technology Institute
Marketing Associate
Global Sme Loan Inc
06.202 - 09.202
Telemarketer
Global Sme Loans Inc
03.201 - Current
Collector
Oman Silang
02.201 - 02.201
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