Overview
Work History
Education
Skills
Summary
Accomplishments
Additional Information
Timeline
Hi, I’m

Ruzanne Torrefiel

Risk Analyst
Santa Ana, Manila
Ruzanne Torrefiel

Overview

10
years of professional experience

Work History

Valetax

Risk Analyst
05.2024 - Current

AximTrade Limited Corporation
Pasay City

Senior Financial Service Analyst
08.2022 - 09.2023

Job overview

  • Transferred from First GlobalTransit to AximTrade in 2022 along with the entire Risk Team
  • Led and served as the key contact for an 18-member shift, overseeing administrative tasks such as schedule creation and daily task delegation
  • Ensured the accuracy and timely completion of daily, weekly reports, and other higher management requests
  • Resolved escalated inquiries and emails through thorough investigations and collaborations with customer service, IT, and other departments, ensuring prompt issue resolution
  • Provided detailed reviews for high-value withdrawal transactions to support the decision-making by higher management
  • Proficiently processed clients’ deposit and withdrawal transactions
  • Analyzed and monitored the clients’ trading activities for various FOREX, Crypto, Indices instruments to prevent abusive activities and prepared risk reports
  • Verified documents and conducted thorough KYC procedures to assess client risk profiles when necessary.

First GlobalTransit Inc
Pasay City

Senior Financial Service Analyst
02.2018 - 08.2022

Job overview

  • Demonstrated strong leadership skills as Senior Financial Service Analyst and served as key contact for a 10-member shift.
  • Played a key role in training newly hired staff, ensuring a smooth onboarding process.
  • Initially joined the team as Financial Service Analyst, and was recognized in promoting actions in the team, leading to be selected as Financial Service Analyst II within 2 years.
  • Managed the schedule creation and daily tasks delegation.
  • Proficiently processed the clients’ deposit and withdrawal transactions and verified documents.
  • Prepared accurate daily and weekly reports, reconciled of transactions for the assigned accounts.
  • Expertly handled clients’ inquiries and concerns by coordinating with the customer service, IT, and other
    departments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Deutsche Knowledge Services Pte Ltd
Taguig City

Operations Analyst
10.2015 - 09.2017

Job overview

  • Started as year-end peak support from Collabera Technologies, directly hired by the bank after the project’s completion
  • Executed high-quality work, managing a high volume of audit confirmation requests for Asia-Pacific clients within the SLA (Service Level Agreement)
  • Conducted signature verification on Singapore Audit Request
  • Prepared daily and monthly volume reports utilizing Microsoft Word and Excel
  • Effective communication with onshore team and clients in relation to requests
  • Played a key role in training new team members, particularly during the year-end peak.

Philippine National Bank
Pasay City

Intern
11.2014 - 02.2015

Job overview

  • Gained hands-on experience in receiving, and sorting documents from various departments and branches.
  • Applied keen data entry skills to encode information from receipts and invoices into the company's database.

Education

Far Eastern University

Bachelor of Science from Business Administration, Financial Management
2015

Skills

  • Spreadsheet, Microsoft Excel, and Word – Knowledgeable in data analysis and report preparation
  • Written communication – Delivering clear responses to email and inquiries
  • Risk and Fraud Management – Experienced in analyzing and mitigating risks, preventing fraudulent activities
  • Data Entry, Reconciliation, and Reporting – Keen attention to detail in handling data entry tasks, and reports
  • Proficient in KYC procedure, and skilled in document, and signature verification
  • Ability to work with minimal supervision and in a team

Summary

Seasoned Senior Financial Service Analyst with 8 years of experience excelling in fast-paced environments. Specializing in risk and fraud management, proficient in KYC verifications, trading analysis, and resolving inquiries. Led an 18-member shift. I have gained extensive experience in banking, BPO and FOREX trading. My diverse background has enabled me to collaborate with individuals from various backgrounds.

Accomplishments

1. Team Leadership

  • I have successfully managed an 18-member shift, demonstrating my strong leadership and organizational skills.

2. Training Excellence

  • Played a key role in training newly hired staff, ensuring a smooth onboarding process.

Additional Information

Seminars and Trainings

  • Effective Writing for Business Needs - August 16, 2016 at DKS Manila
  • Effective Speaking for Business Needs - August 15, 2016 at DKS Manila
  • Lecture on Signature Verification & Forge Detection - July 07, 2016 at DKS Manila

Timeline

Risk Analyst

Valetax
05.2024 - Current

Senior Financial Service Analyst

AximTrade Limited Corporation
08.2022 - 09.2023

Senior Financial Service Analyst

First GlobalTransit Inc
02.2018 - 08.2022

Operations Analyst

Deutsche Knowledge Services Pte Ltd
10.2015 - 09.2017

Intern

Philippine National Bank
11.2014 - 02.2015

Far Eastern University

Bachelor of Science from Business Administration, Financial Management

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Ruzanne TorrefielRisk Analyst