Ruxi Manding
Barista Shift Supervisor
Zone 3 Sitio Pagkakaisa Sucat Muntinlupa City
Summary
Proven leader with extensive experience at Starbucks, adept in staff management and inventory control. Excelled in maintaining high customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Rustan Coffee Corporation
10.2022 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Plotting and Sending Order Supply for the Store needs in making beverages.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
Service Crew Member
McDonald's
04.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Contributed to the achievement of sales targets through upselling food items when applicable.
Education
Bachelor of Science - Office Administration
City University of Pasay
Pasadeña St., FB Harrison, Pasay City 04.2001 -
Skills
Customer-oriented
Training and mentoring
Cash handling expertise
Staff management
Espresso machine operation
Equipment troubleshooting
Latte art expertise
Drink preparation speed
POS system operation
Supply ordering
Teamwork and collaboration
Accomplishments
-Nominated as Partner of the Year for FY 2023 and FY 2022
-Nominated as Partner of the 4th Quarter for FY 2022 and 2023
- Accomplished Starbucks Coffee Academy for Global Coffee Master Certification (2022)
- Accomplished Barista Trainer Program (2022)
-Accomplished Shift Supervisor Training Program (2023)
Timeline
Shift Supervisor
Rustan Coffee Corporation
10.2022 - Current
Service Crew Member
McDonald's
04.2019 - 03.2020
Bachelor of Science - Office Administration
City University of Pasay
04.2001 -
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