RUWELYN SAYPAN
Compostela, Davao de Oro
Summary
Adaptable and results-driven professional with 3+ years of experience spanning Virtual Assistance, Customer Support, and Team Management. Specialized in profiling, lead generation, and sales outreach using tools like LinkedIn Sales Navigator, Expandi, Instantly, and Namecheap. Successfully led customer experience operations, trained new hires, and delivered measurable business outcomes.
Overview
5
5
years of professional experience
Work History
Virtual Assistant
Answer Inside
04.2024 - 04.2025
- Generated and profiled leads using LinkedIn, Expandi, Instantly, and Sales Navigator
- Managed client communication, inbox organization, and email outreach across digital platforms
- Created sales presentations and supported digital marketing and online course promotion
- Handled CRM and eCommerce platform data
- Conducted research for client profiling, business insights, and campaign support
- Managed and optimized social media accounts (LinkedIn, Substack, Expandi)
- Assisted with admin tasks including transcription, data entry, and file organization
- Delivered special projects and identified process improvements
- Utilized tools like Clearout, Udemy, Greenomy, Google Workspace, and Shopify
Learning Associate
Retail Account (US-based BPO)
01.2024 - 03.2024
- Delivered new hire training and built engaging onboarding materials
- Measured learning outcomes and improved materials based on team performance and feedback
- Collaborated with other departments to enhance employee knowledge base
- Managed onboarding, and training of new hires to quickly integrate talent and support business continuity
Operations Team Manager
Retail Account (US-based BPO)
10.2023 - 12.2023
- Led a high-performing support team serving U.S.-based clients in a fast-paced BPO environment
- Boosted performance through coaching, process improvements, and regular reviews
- Achieved SLAs and KPIs (AHT, FCR, CSAT) while ensuring policy and client compliance
- Handled escalations and supported agents to maintain service excellence
- Analyzed performance data for reporting, forecasting, and strategic planning
- Monitored attendance, improved adherence, and enforced operational discipline
- Delivered training, mentorship, and launched peer coaching to strengthen team development
Customer Support Representative
Retail Account (US-based BPO)
09.2022 - 09.2023
- Delivered exceptional service for U.S. clients, managing orders, returns, refunds, and product inquiries
- Utilized CRM systems to track accounts and resolve customer issues efficiently
- Ensured high customer satisfaction with proactive communication and timely follow-ups
- Addressed complex issues and applied effective solutions to minimize downtime
- Collaborated with teams to enhance support processes and anticipate service disruptions
- Managed approximately 50+ incoming calls and emails from customers.
Intern
Bank Firm
01.2022 - 12.2022
- Assisted in preparing ledgers and reconciling statements
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
Freelance Tutor
Working Student
01.2020 - 12.2021
- Supported students in basic knowledge
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Administered standardized tests to assess student strengths and weaknesses.
Education
Bachelor of Science - Accountancy
University of Mindanao Tagum College
Tagum City01.2022
Skills
Communication & Collaboration
- Excellent verbal and written communication
- Client relations and customer service
- Team leadership and coaching in remote environments
- Cross-functional collaboration
Productivity & Organization
- Time management and task prioritization
- Project coordination and process improvement
- Multitasking and attention to detail
- Data confidentiality and compliance
Sales & Marketing Support
- Lead generation and prospect profiling
- Email marketing and LinkedIn outreach
- Sales enablement and campaign support
- Content creation and online marketing
Tools & Technologies
- LinkedIn, Sales Navigator, Expandi, Instantly and Shopify
- HubSpot, QuickMail, Clearout, Substack, Namecheap
- Google Workspace, Microsoft Office
- QuickBooks, Xero (basic accounting)
Administrative & Technical Skills
- CRM management and database maintenance
- Data entry, internet research, and document preparation
- Facilitating training sessions and process documentation
Timeline
Virtual Assistant
Answer Inside
04.2024 - 04.2025
Learning Associate
Retail Account (US-based BPO)
01.2024 - 03.2024
Operations Team Manager
Retail Account (US-based BPO)
10.2023 - 12.2023
Customer Support Representative
Retail Account (US-based BPO)
09.2022 - 09.2023
Intern
Bank Firm
01.2022 - 12.2022
Freelance Tutor
Working Student
01.2020 - 12.2021
Bachelor of Science - Accountancy
University of Mindanao Tagum College
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