Ruther Contreras
Manila, Metro Manila
Summary
Dynamic Senior Barista with expertise in specialty drink creation and recipe development. Proven ability to enhance customer satisfaction through exceptional service and effective team training.Results-driven Senior Barista with a strong focus on improving service delivery and operational efficiency. Skilled in training new baristas and fostering teamwork, contributing to enhanced customer experiences and streamlined beverage preparation.
Overview
4
4
years of professional experience
Work History
Senior Barista
Rustan Coffee Corporation
10.2022 - Current
- Supervised daily operations, ensuring high standards of product quality and customer service.
- Trained and mentored new baristas, enhancing team performance and service efficiency.
- Developed innovative beverage recipes to improve customer satisfaction and menu diversity.
- Analyzed customer feedback to implement enhancements in service delivery and product offerings.
- Collaborated with management on promotional campaigns to boost sales and attract new customers.
- Maintained cleanliness and organization of workspace, complying with health regulations and safety standards.
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Fostered a positive team environment, encouraging collaboration and communication among staff members.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Increased overall efficiency by cross-training employees in various roles within the café operations.
Education
Bachelor of Science - Tourism Management
Polytechnic University of The Philippines
Sta Mesa. Manila12-2022
Skills
- Specialty drink creation
- Cleanliness standards
- Sensory evaluation
- Food safety compliance
- POS system operation
- Latte art mastery
- Recipe development
- Supply ordering
- Coffee roasting proficiency
- Manual brewing techniques
- Team player
- Problem-solving
- Time management
- Active listener
- Decision-making
- Cash handling
- Safe food handling
- Espresso machine operation
- Safe food handling practices
Timeline
Senior Barista
Rustan Coffee Corporation
10.2022 - Current
Bachelor of Science - Tourism Management
Polytechnic University of The Philippines