RUTH SORIANO

• Conducted assessments of student progress, using data to inform instructional decisions and adapt lesson plans accordingly.
• Incorporated real-world examples into lessons to make complex concepts more accessible and engaging for students.
• Collaborated with colleagues on curriculum development, incorporating best practices for effective instruction and learning outcomes.

• Pre-opening Team

First, was assigned in the Fine Dining Restaurant -Champagne Room (French-Italian Cuisine). Then,

Managed to closed Mabuhay Palace Restaurant and Lead the opening Team of the Red Jade (Chinese Restaurant)

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

· Started as Operations Trainee and assigned in the Reception area

· Was promoted after a year to Guest Service Leader/ Supervisor

Supervised the Restaurant Operation

· During her Supervisory time, was tasked to Lead Reception Area (Trained all the assigned Receptionists)

· She was also a Food and Beverage Reservation In-Charge (Handled and lead the team for all the special occasions and Events in the Restaurant like Valentines Day, Mother and Father’s Day, Christmas and New Year, Chinese New Year

· Was also promoted as Guest Service Executive (Asst. Restaurant Manager)

• Handled phone calls professionally while managing multiple lines simultaneously especially during peak times.
• Assisted in training new team members on company policies, procedures, and best practices in guest service delivery.
• Managed reservation system efficiently, ensuring availability of seats for walk-in guests and minimizing overbooking incidents.
• Implemented new strategies to streamline communication between departmental teams leading to smoother operations during events or promotions.
• Promoted hotel loyalty programs to guests through targeted marketing initiatives, resulting in increased sign-ups and repeat business.
• Continuously updated knowledge on property offerings, promotions, and industry trends allowing for accurate information dissemination to guests.
• Coordinated closely with other departments to address operational issues as they arose, ensuring minimal impact on guest experience.
• Increased repeat bookings through attentive service and personalized follow-up communications with guests.
• Participated in weekly team meetings to discuss guest feedback, share ideas for improvement, and set goals for upcoming weeks.
• Monitored inventory levels of supplies necessary for daily operations which helped control costs while avoiding shortages.
• Handled customer complaints to satisfy and retain guests.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Responded to guest inquiries to maximize guest satisfaction.
• Maintained accurate and up-to-date records of guest information.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

• Cross Exposure Training at F&B Admin section.
• Cross Exposure Training at Lobby Lounge.
• Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
• Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to achieve goals.
• Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
• Coordinated with other departments to ensure seamless service delivery across all touchpoints.
• Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
• Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
• Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Maintained up-to-date knowledge of product and service changes.

• Handled Banquet events inquiries and other related concerns.
• Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
• Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
• Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
• Coordinated event planning efforts, working closely with clients to create memorable experiences within budget constraints.
• Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
• Maintained highest standards for beverage quality and service.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Resolved customer complaints involving food or beverage quality and service.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.