Ruth Mangahas Gapuz
Licensed Professional Teacher
013 Brgy Matictic Proper Norzagaray,BUL
Summary
Motivated and dedicated Licensed Professional Teacher with a background in English education, customer service, and administrative roles. Passionate about creating inclusive, student-centered learning environments and fostering cross-cultural understanding. Committed to professional growth and lifelong learning.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Sales and Procurement Officer
Eli Metal Trading
11.2023 - 09.2024
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Improved supplier relationships through regular communication, timely payments, and transparent dealings.
Customer Service Representative
Taskus Philippines
06.2023 - 11.2023
- Responded to credit-related inquiries via chat and email
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
TDCX Philippines
06.2021 - 02.2022
- Managed Facebook business pages, resolved account issues, and increased engagement by 15%
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Concentrix Philippines
10.2017 - 01.2019
- Handled billing inquiries and service requests
- Awarded ‘Employee of the Month’ for consistently exceeding targets
Production Operator
Optotech Corporation
05.2014 - 10.2016
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected final products for defects and flaws using proper QA procedures.
Education
Bachelor of Secondary Education - Major in English
Colegio de San Gabriel Arcangel Inc
CSJDM, Bulacan 01.2018 - 01.2023
High School - undefined
Norzagaray National High School
Norzagaray, Bulacan 01.2000 - 01.2004
Elementary School - undefined
Norzagaray Elementary School
Norzagaray, Bulacan 01.1994 - 01.2000
Skills
Computer Literate
Excellent written and oral communication skills
Student engagement
Classroom instruction
Classroom management
Team player
Certification
I certify that the above information is true and correct to the best of my knowledge.
Skills And Traits
- Computer Literate
- Excellent written and oral communication skills
- Strong teamwork capabilities
- Passion for continuous learning and personal development
Personal Information
- Age: 37
- Citizenship: Filipino
- Date of Birth: 07/03/87
- Gender: Female
- Marital Status: Married
Timeline
Sales and Procurement Officer
Eli Metal Trading
11.2023 - 09.2024
Customer Service Representative
Taskus Philippines
06.2023 - 11.2023
Customer Service Representative
TDCX Philippines
06.2021 - 02.2022
Bachelor of Secondary Education - Major in English
Colegio de San Gabriel Arcangel Inc
01.2018 - 01.2023
Customer Service Representative
Concentrix Philippines
10.2017 - 01.2019
Production Operator
Optotech Corporation
05.2014 - 10.2016
High School - undefined
Norzagaray National High School
01.2000 - 01.2004
Elementary School - undefined
Norzagaray Elementary School
01.1994 - 01.2000