RUTH GRAGANTA
LICENSED PROFESSIONAL TEACHER
Bocaue, Province Of Bulacan,BUL
Overview
6
6
years of professional experience
25
25
Certifications
1
1
Language
Work History
Examination Proctor
Philippine Regulation Commission (PRC)
09.2023 - Current
- Enhanced test security by implementing strict proctoring guidelines and procedures.
- Kept accurate records of board attendance, and any reported incidents during the testing process.
- Maintained a professional demeanor while addressing questions or concerns from students during examinations.
- Promoted academic integrity with thorough checks of identification and verification of authorized board examinees.
- Improved student focus by creating a calm, organized, and distraction-free testing space.
Customer Service Representative
Inspiro Relia, Inc.
09.2024 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Inspiro Relia, Inc.
04.2024 - 05.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Senior High School (SHS) Substitute Teacher
Bulacan Ecumenical Scholl (BES)
01.2024 - 02.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Assisted students in mastering subject material and preparing for tests.
- Monitored student behavior and administered discipline as needed.
Customer Service Representative
Transcom Worldwide Inc.
12.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Improved resolution time with effective problem-solving for customer complaints.
Inbound Call Center Sales Representative
Afni Philippines Inc.
10.2019 - 01.2020
- Maintained a high level of product knowledge, staying up-to-date on new features and offerings to provide expert guidance to customers.
- Increased sales revenue by skillfully promoting company offerings and upselling relevant products or plans to customers.
- Retained valuable customers at risk of canceling their services by offering tailored solutions, addressing concerns with empathy, and providing incentives.
- Enhanced customer retention with exceptional service, building rapport, and addressing concerns in a timely manner.
- Participated in ongoing training programs to continuously refine sales techniques and improve performance metrics.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
Education
Bachelor of Arts - Major in Mass Communication
New Era University
Diliman, Quezon City 04.2001 -
No Degree - Certificate in Teaching Program
Meycauayan College
Meycauayan, Province Of Bulacan, Philippines 04.2001 -
PEPT(Philippine Examination Placement Test)Passer
DECS, Pasig City, PhilippinesSabang Elementary School
Naga, Province Of Camarines Sur, PhilippinesMaster of Arts - Major in Educational Management
Pamantasan Ng Lungsod Valenzuela (PLV)
Maysan, Valenzuela City 04.2001 -
Skills
* Driving 4-wheels car
* Computer Literate
* Hilot Wellness Massage
* Food Processing skills
Affiliations
* Member of Philippine Association for Teachers and Educators (PAFTE) Inc.
* Former 4ps Member
Certification
RA 1080 -License for Professional Teacher
Timeline
Driver's Licenese
10-2027
RA 1080 -License for Professional Teacher
10-2026
Customer Service Representative
Inspiro Relia, Inc.
09.2024 - 05.2025
Customer Service Representative
Inspiro Relia, Inc.
04.2024 - 05.2024
Senior High School (SHS) Substitute Teacher
Bulacan Ecumenical Scholl (BES)
01.2024 - 02.2024
Examination Proctor
Philippine Regulation Commission (PRC)
09.2023 - Current
Customer Service Representative
Transcom Worldwide Inc.
12.2021 - 02.2022
Inbound Call Center Sales Representative
Afni Philippines Inc.
10.2019 - 01.2020
Bachelor of Arts - Major in Mass Communication
New Era University
04.2001 -
No Degree - Certificate in Teaching Program
Meycauayan College
04.2001 -
Master of Arts - Major in Educational Management
Pamantasan Ng Lungsod Valenzuela (PLV)
04.2001 -
PEPT(Philippine Examination Placement Test)Passer
Sabang Elementary School