Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

RUTH GRAGANTA

LICENSED PROFESSIONAL TEACHER
Bocaue, Province Of Bulacan,BUL

Overview

6
6
years of professional experience
25
25
Certifications
1
1
Language

Work History

Examination Proctor

Philippine Regulation Commission (PRC)
09.2023 - Current
  • Enhanced test security by implementing strict proctoring guidelines and procedures.
  • Kept accurate records of board attendance, and any reported incidents during the testing process.
  • Maintained a professional demeanor while addressing questions or concerns from students during examinations.
  • Promoted academic integrity with thorough checks of identification and verification of authorized board examinees.
  • Improved student focus by creating a calm, organized, and distraction-free testing space.

Customer Service Representative

Inspiro Relia, Inc.
09.2024 - 05.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

Inspiro Relia, Inc.
04.2024 - 05.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.

Senior High School (SHS) Substitute Teacher

Bulacan Ecumenical Scholl (BES)
01.2024 - 02.2024
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Assisted students in mastering subject material and preparing for tests.
  • Monitored student behavior and administered discipline as needed.

Customer Service Representative

Transcom Worldwide Inc.
12.2021 - 02.2022
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Improved resolution time with effective problem-solving for customer complaints.

Inbound Call Center Sales Representative

Afni Philippines Inc.
10.2019 - 01.2020
  • Maintained a high level of product knowledge, staying up-to-date on new features and offerings to provide expert guidance to customers.
  • Increased sales revenue by skillfully promoting company offerings and upselling relevant products or plans to customers.
  • Retained valuable customers at risk of canceling their services by offering tailored solutions, addressing concerns with empathy, and providing incentives.
  • Enhanced customer retention with exceptional service, building rapport, and addressing concerns in a timely manner.
  • Participated in ongoing training programs to continuously refine sales techniques and improve performance metrics.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Utilized sales techniques to build customer interest and close sales.

Education

Bachelor of Arts - Major in Mass Communication

New Era University
Diliman, Quezon City
04.2001 -

No Degree - Certificate in Teaching Program

Meycauayan College
Meycauayan, Province Of Bulacan, Philippines
04.2001 -

PEPT(Philippine Examination Placement Test)Passer
DECS, Pasig City, Philippines

Sabang Elementary School
Naga, Province Of Camarines Sur, Philippines

Master of Arts - Major in Educational Management

Pamantasan Ng Lungsod Valenzuela (PLV)
Maysan, Valenzuela City
04.2001 -

Skills

* Driving 4-wheels car

Affiliations

* Member of Philippine Association for Teachers and Educators (PAFTE) Inc.


* Former 4ps Member

Certification

RA 1080 -License for Professional Teacher

Timeline

Driver's Licenese

10-2027

RA 1080 -License for Professional Teacher

10-2026

Customer Service Representative

Inspiro Relia, Inc.
09.2024 - 05.2025

Customer Service Representative

Inspiro Relia, Inc.
04.2024 - 05.2024

Senior High School (SHS) Substitute Teacher

Bulacan Ecumenical Scholl (BES)
01.2024 - 02.2024

Examination Proctor

Philippine Regulation Commission (PRC)
09.2023 - Current

Customer Service Representative

Transcom Worldwide Inc.
12.2021 - 02.2022

Inbound Call Center Sales Representative

Afni Philippines Inc.
10.2019 - 01.2020

Bachelor of Arts - Major in Mass Communication

New Era University
04.2001 -

No Degree - Certificate in Teaching Program

Meycauayan College
04.2001 -

Master of Arts - Major in Educational Management

Pamantasan Ng Lungsod Valenzuela (PLV)
04.2001 -

PEPT(Philippine Examination Placement Test)Passer

Sabang Elementary School

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