Ruth Erika Fuentes
Virtual Assistant
Caloocan City
Summary
Focused experienced in overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Social Media Specialist
Bagful of Glitter
04.2024 - Current
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Produced visually appealing graphics using design tools such as Canva or Adobe Creative Suite to enhance social media presence.
- Collaborated with marketing team to ensure cohesive messaging across all digital marketing channels.
- Reduced response times to inquiries on social media platforms, enhancing overall customer service experience.
- Improved customer satisfaction by offering timely support and information through social media channels.
Process Learning Facilitator
Concentrix
02.2021 - Current
- Facilitated learning, promoted behavioral improvements and drove performance goals through coaching sessions
- Facilitated courses for new hires and tenured employees for customer service and product and/or process knowledge for preparation before taking phone calls
Customer Service Representative
Concentrix
06.2018 - 02.2021
- Handled 20+ calls per day with duties including selling mobile carrier products and services, troubleshooting mobile phones, saving churn risk customers, explaining bill breakdown and looking for payment options for customers
- Consistent on sale offers and always exceeding monthly target expectations by adding value to customer's experience through upselling
- Monthly Incentive Program qualifier for retaining customers through customer handling and de-escalation expertise
Education
Accountancy Business & Management -
APEC Schools
07.2016 - 06.2018
Secondary Education - undefined
Taal National High School
Bocaue, Bulacan 06.2014 - 03.2016
Secondary Education - undefined
Bagong Barrio National High School
06.2012 - 03.2014
Skills
Communication Skills
Customer Service Skills
Sales Skills
Project Management
Social media management
Social media platforms
Social media posting
Social media and promotions
Social media strategy
Content scheduling
Customer inquiries
Social media expert
Content management
Professionalism
Brand development
Real-time engagement
Customer complaint resolution
Active listening
Client retention
Problem-solving abilities
Strategic planning
Goal setting
Data collection
Task prioritization
Effective communication
Public and media relations
Timeline
Social Media Specialist
Bagful of Glitter
04.2024 - Current
Process Learning Facilitator
Concentrix
02.2021 - Current
Customer Service Representative
Concentrix
06.2018 - 02.2021
Accountancy Business & Management -
APEC Schools
07.2016 - 06.2018
Secondary Education - undefined
Taal National High School
06.2014 - 03.2016
Secondary Education - undefined
Bagong Barrio National High School
06.2012 - 03.2014