Ruth Angelique Abillar
Lipa City,Batangas
Overview
16
16
years of professional experience
Work History
F & B Supervisor
Holiday Inn & Suites Batangas Limapark
05.2022 - Current
- Screening, interviewing, hiring, and training restaurant staff
- Managing restaurant staff's work schedules
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
- Checking in on dining customers to enquire about food quality and service
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
- Monitoring the restaurant's cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service
- Resolving customer complaints in a professional manner
Marketing Staff
Banner Homes Inc.
01.2021 - 08.2021
- Sell house and lot to prospect client
- Communicate with the Agents and Real Estate brokers and make promos to attract them to sell our House and lot
Captain Waitress
NUWA HOTEL, CITY OF DREAMS MANILA
08.2014 - 01.2020
- Connected with customers through in-store service events and social media-based initiatives
- Helped optimize campaigns by accurately tracking event traffic, production activities, and product supplies
- Maintained successful field campaigns with organized calendars and files
- Implemented upselling strategies that contributed to increased average check size per guest
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Uphold high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues
- Promoted a safe work environment by adhering to health codes and sanitation guidelines at all times
- Monitored staff performance to ensure consistent excellence in service delivery
- Organized and detail-oriented with a strong work ethic
- Learned and adapted quickly to new technology and software applications
Product Assistant
Westmont Pharmaceuticals
03.2014 - 06.2014
Food Attendant
Chivz Lounge Bar
02.2013 - 01.2014
- Overcame objections with successful product demonstrations and persuasive communication skills
- Responded quickly to customer concerns or requests
- Demonstrated and explained products, methods, and services to persuade customers to purchase products or use services
- Recommended best-fit products based on customer preferences
- Answered common and advanced customer questions based on extensive knowledge of product, market and competitors
- Provided product samples to client
- Explained menu items, answered questions, and offered suggestions based on customers' preferences
- Avoided customer complaints by checking orders prior to delivery
- Cleaned dining spaces thoroughly at end of each shift, as well as resetting individual tables between customers
- Increased per-customer revenue with skilled upselling abilities
- Serviced bathrooms, cleaning and sanitizing surfaces, emptying trash, and restocking supplies
- Delivered customers' checks and collected payments for food and beverage orders
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
- Enhanced team efficiency with well-stocked stations and efficient side work
- Satisfied discerning customers with unique requests
- Kept service efficient by regularly restocking and organizing bar area and preparing garnishes
- Minimized waste with controlled pours and proper stock rotation
- Delivered exceptional service to every guest
- Backed up servers by preparing cocktails for dining area guests
- Prepared mock tails for customers using exact recipes
- Minimized errors by keeping up with every customer's preferences and current tab
- Complied consistently with strict sanitation standards for equipment, surfaces, and glassware
- Trained and supervised bar staff to deliver exceptional service to customers
- Met guests' needs with expert knowledge of food and beverages
Bartender
Applebee's Neighborhood Bar and Restaurant
06.2009 - 03.2011
Timeline
F & B Supervisor
Holiday Inn & Suites Batangas Limapark
05.2022 - Current
Marketing Staff
Banner Homes Inc.
01.2021 - 08.2021
Captain Waitress
NUWA HOTEL, CITY OF DREAMS MANILA
08.2014 - 01.2020
Product Assistant
Westmont Pharmaceuticals
03.2014 - 06.2014
Food Attendant
Chivz Lounge Bar
02.2013 - 01.2014
Bartender
Applebee's Neighborhood Bar and Restaurant
06.2009 - 03.2011