Rusty Legarda Barroso
Assistant Operations Manager
Caloocan City, Metro Manila,00
Summary
Results-driven Operational Manager experienced in streamlining day-to-day operations to enhance productivity. Achieved significant efficiency improvements through strategic planning and effective resource allocation. Focused on fostering teamwork and driving organizational success in growth-oriented environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Assistant Operations Manager
Bernales & Associates
2020.03 - Current
- Managed daily operations, ensuring timely task completion and accurate reporting of results to enhance operational efficiency.
- Enhanced team communication through regular meetings and updates, fostering open channels for feedback and collaboration.
- Collaborated with cross-functional teams to identify improvement areas and implement solutions that optimized overall performance.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Developed comprehensive reports to inform management decisions.
Team Leader
Bernales & Associates
2020.03 - 2025.12
- Collaborated with customer service to resolve escalated customer issues, enhancing overall customer satisfaction.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Facilitated weekly team meetings to discuss project progress, share updates, and identify solutions to challenges, fostering team communication.
Assistant Team Leader / Collection Specialist
Sentinel Credit Information Service INC.
2015.08 - 2020.03
- Reached out to clients to collect payments.
- Responsible for reaching out to client to collect payment
- Send out notices to overdue accounts.
- Explained default consequences to clients during debt consultations.
- Handled avoidable customer complaints by providing clear, concise, and courteous communication.
- Maintained high-quality work and attention to detail to minimize errors in account management.
Tele Collector
Mirof Resources
2015.08 - 2016.06
- Established strong client relationships, building trust that led to successful account resolutions.
- Streamlined debt collection processes, enhancing operational efficiency and improving workflow.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Educated customers on financial obligations and credit management, enabling informed decisions to prevent future delinquencies.
Education
Diploma of Science - Information Technology
Montessori Professional College International
Muñoz, Quezon City2015-01
High School - undefined
Eulogio Rodriguez Jr. High School
La Loma, Quezon City2013-01
Elementary School - undefined
Ramon Magsaysay Elementary School
La Loma, Quezon City2009-01
Skills
Operations management
Process improvement
Inventory management
Data Analysis
Analyzing Skills
Strategic planning
Microsoft Office proficiency
Visual Communication
Bank collections
Fast Learner
Accomplishments
QUARTERLY TOP TEAM LEADER
TOP TEAM LEADER OF THE YEAR
Certification
Leadership Training
Timeline
Team Leader
Bernales & Associates
2020.03 - 2025.12
Assistant Operations Manager
Bernales & Associates
2020.03 - Current
Assistant Team Leader / Collection Specialist
Sentinel Credit Information Service INC.
2015.08 - 2020.03
Tele Collector
Mirof Resources
2015.08 - 2016.06
Elementary School - undefined
Ramon Magsaysay Elementary School
High School - undefined
Eulogio Rodriguez Jr. High School
Diploma of Science - Information Technology
Montessori Professional College International
WORK, TRAINING AND SEMINAR EXPERIENCE
- On the Job Training at THE PHILIPPINE STAR
- (202 Roberto S. Oca, Corner Railroad Street Port Area, Manila)
- Reformatting Computer
- Installing
- Network Cabling
- Encoding
- On the Job Training at HOME DEVELOPMENT MUTUAL FUND (PAG-IBIG)
- (12 Quezon Avenue, Corner 7 Kitanlad Street, Quezon City)
- Online Registration for new member
- Paper works
- Seminar on Working Abroad
- (Amoranto Sports Complex, Quezon City)
- Seminar on Information Security Awareness
- (31/F Unionbank Plaza, Ortigas Center Pasig City)
Disclaimer
I hereby declare that the information above is True and through best of my ability.
QUALIFICATIONS
- Ability/Willingness to learn
- Responsible to do work
- Ability to maintain records and files for easy access and retrieval.