RUSSEL SAM DELA PEÑA
HOSPITALITY
Tultugan,BOH
Summary
Professional and dependable Housekeeping Attendant with hotel and hospitality experience, dedicated to maintaining spotless rooms and exceptional guest comfort. Skilled in deep cleaning, inventory control, safety protocols, front desk coordination, and efficient time management to handle high-volume workloads while upholding strict hygiene standards. Strong communicator and team player with a solutions-oriented approach focused on delivering excellent guest service.
Overview
3
3
Languages
3
3
Certifications
9
9
years of professional experience
Work History
Housekeeping Attendant and Concierge
925 Maxi Hotel And Event Center
02.2024 - 06.2025
- Maintain 15-20 guest rooms per shift while following strict cleaning standards and sanitation protocols.
- Greet guests and provide clear information, directions, and service updates in a professional, welcoming manner.
- Coordinate reservations and front desk communication to route guest needs to the right department quickly.
- Inspect rooms, hallways, and public areas to maintain consistent presentation and report issues promptly.
- Supervised daily cleaning operations to ensure high standards of cleanliness and hygiene.
Waiter
Triple E Gourmet Catering Services
01.2020 - 01.2023
- Handled 60-100 guest interactions per shift while greeting, seating, and responding to dining-room needs.
- Greeted and escorted customers to their tables with courteous, professional service.
- Prepared tables with linens, silverware, and glassware before each service period.
- Coordinated guest communication to support seating flow and reservation requests.
- Supported dining-room readiness by resetting tables and maintaining clean presentation between guests.
- Applied sanitation protocols while keeping service areas organized and guest-ready.
Concierge (ON-THE-JOB-TRAINEE )
Red Planet
11.2018 - 03.2019
- Maintained 96% guest satisfaction rate through prompt follow-up and courteous service at the front desk.
- Supported 10-20 guests daily with directions, deliveries, and general concierge requests.
- Greeted guests and coordinated front desk requests with professionalism and attention to service details.
- Managed mail, luggage, and deliveries while keeping guest belongings organized and accounted for.
- Ran errands to support guests and handled time-sensitive requests quickly and reliably.
- Arranged transportation and excursions based on visitor requests, confirming details before scheduling.
- Managed guest requests for housekeeping and maintenance, relaying needs clearly to the right teams.
WAITER
Bohol Bee Farm Resort
04.2016 - 07.2018
- Greeted guests warmly and presented menus to support a welcoming dining experience.
- Recommended menu items based on guest preferences to improve dining satisfaction.
- Took and served food and drink orders accurately while maintaining steady service flow.
- Delivered consistent customer service and supported best-in-class satisfaction across daily restaurant operations.
- Balanced multitasking and time management to handle guest needs efficiently during busy service periods.
Education
Bachelor - Hotel, Restaurant and Service Technology
BOHOL ISLAND STATE UNIVERSITY
Clarin, Bohol01-2021
Skills
Guest communication
Reservation support
Front desk coordination
Guest issue resolution
Concierge service delivery
Time management
Room inspection
Cleaning standards
Sanitation protocols
Linen inventory control
Lost and found handling
Certification
STCW Basic Safety Training
Timeline
Housekeeping Attendant and Concierge
925 Maxi Hotel And Event Center
02.2024 - 06.2025
Waiter
Triple E Gourmet Catering Services
01.2020 - 01.2023
Concierge (ON-THE-JOB-TRAINEE )
Red Planet
11.2018 - 03.2019
WAITER
Bohol Bee Farm Resort
04.2016 - 07.2018
Bachelor - Hotel, Restaurant and Service Technology
BOHOL ISLAND STATE UNIVERSITY