Russell Millare
Taguig City
Summary
To be able to work in a stable company, where I can share my skills and practice my best abilities with plenty of opportunities, for personal and professional improvements on a job for a lifetime.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Hchoccodino Corporation
Las Piñas
05.2021 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted comprehensive market analysis to identify trends, adjust strategies, and capitalize on new opportunities.
- Streamlined operations for increased efficiency by developing and updating standard operating procedures.
- Improved franchise performance by conducting regular operational reviews and implementing best practices.
- Evaluated financial performance of each location regularly, providing recommendations for improvement when necessary.
- Facilitated successful new store openings by providing guidance on site selection, construction timelines, equipment sourcing, staffing, and training.
- Implemented training programs to ensure franchise staff was knowledgeable and well-equipped to provide excellent customer service.
- Negotiated contracts with vendors to secure the best possible pricing while maintaining quality standards for products and services.
- Enhanced franchisee satisfaction through consistent communication and support, addressing issues promptly.
Shuffler Supervisor
Fortunegate Holdings Philippines Inc.
Pedro Gil Manila
08.2018 - 06.2019
- Production Strategic Planning, Dealing with Complexity
Barista/Cashier / Shift Supervisor
Espressamente ILLY
06.2024 - 10.2016
- Serves all demands of every costumers/guest, Responsible in collecting payments, Responsible for auditing daily sales, Handles opening and closing operation
Airport Passenger Service Agent
Malaysia Airlines/Jetstar Asia
Terminal 1 Pasay City
11.2014 - 05.2016
- Serves as an Airline front liner for departing passengers, Responsible for departing and arriving passengers, Check in passengers to their respective flights, Check all the travel documents of every passengers, Ensure that all bags are tagged to the right destination, Handles passenger inquiry and complaints, Responsible for boarding passengers, Handles flight delays, flight diversion and flight cancellation
As a Passenger service Agent
Saudi Airlines/Ethiopian Airlines
11.2014 - 05.2016
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Airport Passenger Service Agent
Royal Brunei Airlines / China Southern Airlines / Etihad Airways
Terminal 1 Pasay City
06.2012 - 09.2014
- Serves as an Airline front liner for departing passengers, Responsible for departing and arriving passengers, Check in passengers to their respective flights, Check all the travel documents of every passengers, Ensure that all bags are tagged to the right destination, Handles passenger inquiry and complaints, Responsible for boarding passengers, Handles flight delays, flight diversion and flight cancellation
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Upheld strict compliance to security protocols while checking travel documents at departure gates to ensure passenger safety.
- Expedited ticketing procedures for quicker processing times and reduced wait times for customers at the counter.
- Coordinated seamless transitions between arriving flights by communicating effectively with ground staff regarding connecting passengers.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
Sales Consultant/Basic Barista Trainer
Lucky Food Cart Specialist
09.2010 - 05.2012
- Sells different food concepts/cart, Gives Product knowledge, Showcase the specialty of the product, Ensure that costumer gets their satisfaction, Trains new member
Barista/Shift Supervisor
Gloria Jean's Coffee
02.2009 - 08.2010
- Serves all demand of every costumers, Responsible for auditing daily sales, Handles opening and closing operation, Monitoring daily operations, Check for man power, Responsible for guiding all staff, Acts as a leader
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Barista/Cashier
Bo's Coffee
Makati
08.2008 - 01.2009
- Serves all demand of every costumers, Responsible in collecting payments, Responsible for auditing daily sales, Handles opening and closing operation
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Saint Francis of Assisi College
01.1998
Skills
- Fluency in English Communication Gives high quality of costumer care/ service management, Leadership skills to have the holding power to its team members Computer Literate, Service Oriented, Flexible, Highly motivated and committed to quality work
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Staff Training
- Inventory Management
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Strategic Planning
- Schedule Management
- Continuous improvements
Certification
I hereby certify that the above information is true and correct to the best of my knowledge.
Phone
+639267101409, (02)9554896
Trainingsandseminars
- Leadership Training, PCU Taft manila, 08/2003
- Red Cross Philippines, Taguig City, 10/2003
- Dangerous Goods, Naia 1 Pasay City, 01/2012
- Aviation Maintenance Human Factors Awareness, Naia 1 Pasay City, 07/02/13
- Emergency Response Training, Naia 1 Pasay City, 02/18/14 - 02/19/14
Birthdate
01/12/85
Birthplace
Olongapo, City
Height
5’8”
Weight
75 kg.
Personal Information
- Age: 34 yrs. old
- Citizenship: Filipino
- Father's Name: Rey Millare
- Marital Status: Single
- Religion: Roman Catholic
Mothername
Mila Millare
References
- Mr Virgilio Reyes, Royal Brunei Airlines, Traffic Control Officer, #436 4thFl. Royal Brunei Airlines Office, NAIA Terminal 1, Pasay City, +639178482967
- Mr. Martin Mendoza, Ethiopian Airlines, Traffic Control Officer, 4thFlr. MIASCOR Office, NAIA Terminal 1, Pasay City, +639055900500
- Ms. Rose Marie Agnes Fernandez-Yanga, Royal Brunei Airlines, Station Manager/Manila, Philippines, #436 4thFlr. Royal Brunei Airlines Office, NAIA Terminal 1, Pasay City, +(02)8311641
Timeline
Barista/Cashier / Shift Supervisor
Espressamente ILLY
06.2024 - 10.2016
Operations Manager
Hchoccodino Corporation
05.2021 - 06.2023
Shuffler Supervisor
Fortunegate Holdings Philippines Inc.
08.2018 - 06.2019
Airport Passenger Service Agent
Malaysia Airlines/Jetstar Asia
11.2014 - 05.2016
As a Passenger service Agent
Saudi Airlines/Ethiopian Airlines
11.2014 - 05.2016
Airport Passenger Service Agent
Royal Brunei Airlines / China Southern Airlines / Etihad Airways
06.2012 - 09.2014
Sales Consultant/Basic Barista Trainer
Lucky Food Cart Specialist
09.2010 - 05.2012
Barista/Shift Supervisor
Gloria Jean's Coffee
02.2009 - 08.2010
Barista/Cashier
Bo's Coffee
08.2008 - 01.2009
Saint Francis of Assisi College