Russel John Dela Cruz
Santa Maria, Bulacan
Summary
Driven operations associate promoting a several-year career handling hospitality management responsibilities successfully. A self-motivated professional known for prioritizing tasks and having excellent time management skills. Ready for a new position that involves overseeing various duties in a fast-paced setting.
Resourceful Operations Associate known for high productivity and efficient task completion. Possess specialized skills in process optimization, inventory management, and logistics coordination. Excel using communication, problem-solving, and teamwork to achieve operational excellence.
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Transactions Operations Associate
Remitly PHL
Mandaluyong City
07.2023 - Current
- Processing transactions affected by the system issues and partner banks/hub in order to send money to the customer’s loved ones.
- Investigate the customer's account to check if the account still follows the company’s terms and conditions.
- Mitigate the customer's account to check for possible fraud and scam
- whitelisting customer and recipient that matches with PEP/SANCTIONS OFAC.
- Enforced company policies to align with industry standards.
- Maintained positive working relationship with fellow staff and management.
- Identified internal problems and recommended solutions to upper management.
Bar Supervisor
Max’s Restaurant Group Inc
Caloocan City
07.2020 - 07.2022
- Explained goals and expectations required of trainees.
- Reorganized bar stations to streamline service flow.
- Organized promotional events for the bar including happy hour specials, drink specials.
- Managing inventories and stocks needed for supply.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance, providing feedback as needed.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Coached staff on strategies to enhance performance and improve customer relations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Head Barista
Black Scoop Café
Valenzuela City
02.2019 - 06.2020
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Described menu items to customers and suggested appealing products.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
STI College Caloocan
Caloocan City, Metro Manila05-2019
Skills
- Transaction processing
- Fraud investigation
- Risk assessment
- Customer account management
- Inventory management
- Team collaboration
- Customer service
- Employee training
- Effective communication
- Problem solving
- Attention to detail
- Time management
Languages
English
First Language
English
Proficient (C2)
C2
Certification
- Emotional and Social Intelligence - University of California, Davis; June 2024
Timeline
Transactions Operations Associate
Remitly PHL
07.2023 - Current
Bar Supervisor
Max’s Restaurant Group Inc
07.2020 - 07.2022
Head Barista
Black Scoop Café
02.2019 - 06.2020
Bachelor of Science - Hotel, Resort And Restaurant Management
STI College Caloocan