Russel Relatos
Quezon City
Summary
Proven expert in customs compliance and exceptional client service, honed at Offshore Business Processing Incorporated. Excelled in tariff classification and fostered strong relationships, ensuring smooth international trade. Achieved significant improvements in customs clearance efficiency, directly contributing to enhanced client satisfaction and loyalty. Demonstrates unparalleled multitasking abilities and a commitment to excellence in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Customs Broker-Compiler
Offshore Business Processing Incorporated
10.2023 - Current
- Facilitated timely clearance of goods by coordinating with customs authorities and clients.
- Managed documentation for ensuring compliance with international trade regulations.
- Improved accuracy of shipments with thorough examination of import/export documents.
- Liaised with clients and customs officials to expedite resolution of any issues.
Account Executive
JSM Customs Brokerage
12.2022 - 09.2023
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Technical Service Representative
Concentrix
09.2021 - 09.2022
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Decreased call wait times through efficient problem-solving techniques, resulting in higher customer satisfaction levels.
- Improved client retention rates with prompt resolution of escalated issues and proactive followups.
- Implemented remote support tools that expedited issue resolution while minimizing downtime for clients.
- Enhanced customer satisfaction by providing timely and effective technical support to clients.
- Resolved complex technical issues for improved system performance and user experience.
Customer Service Representative
Panasiatic Solutions
04.2019 - 06.2021
- Assisted customers with their mobile services inquiries and issues.
- Promoted mobile services to customers, enhancing their service plans.
Crew Member
Golden Arches Corporation
05.2017 - 01.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor Of Science In Customs Administration - Logistics And Supply Chain Management
John B. Lacson Colleges Foundation
Bacolod City06.2022
Skills
- Customs compliance
- Tariff classification
- Import documentation
- Export documentation
- Trade compliance
- Customs clearance
- Supply chain management
- International trade
Languages
English
Advanced (C1)
Certification
Licensed Customs Broker
Passed 2022
Affiliations
A member Chamber of Customs Brokers Inc.
Timeline
Licensed Customs Broker-Compiler
Offshore Business Processing Incorporated
10.2023 - Current
Account Executive
JSM Customs Brokerage
12.2022 - 09.2023
Technical Service Representative
Concentrix
09.2021 - 09.2022
Customer Service Representative
Panasiatic Solutions
04.2019 - 06.2021
Crew Member
Golden Arches Corporation
05.2017 - 01.2018
Bachelor Of Science In Customs Administration - Logistics And Supply Chain Management
John B. Lacson Colleges Foundation
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